Oracle DevOps Fusion PPM Functional Senior

Description

• Create and manage Oracle Support Service Requests to address ongoing issues and ensure timely resolution.
• Coordinate with other Value stream leads within Fusion DevOps, Delivery and Support leads for other Edge applications within Fusion to address any integration issues between PPM and other values streams/integration areas on a timely manner.
• Mentor junior consultants and technical staff, providing guidance and support to facilitate project completion and knowledge sharing.
• Oversee daily application support, implement updates, optimize configurations, and ensure the stability and data accuracy of the production environment.
• Serve as a primary point of contact for business, resolving production support incidents related to Oracle Project Portfolio Management Cloud.
• Analyze and resolve complex functional and technical problems within the Oracle Fusion PPM module, often requiring collaboration with technical teams.
• Work planning and prioritization for approved backlogs within the Value stream reviewing with BPO/GPOs, Delivery Leads and Oracle Solution Architects.
• Monitor and optimize system performance, ensuring high availability and minimal downtime as part of Post go live Operational Support.
• Manage project timelines and stakeholder expectations effectively.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Drive for Continuous improvements to reduce support tickets, automation eliminating manual activities wherever possible
• Follow JCI Major Incident management process to address any critical issues (P1/P2) by engaging right teams.
• Stay updated with the latest Fusion technologies and DevOps tools to drive continuous improvement.
• Share Value stream level reporting with KPIs for the Value stream with Global and Regional DevOps Leaders.
• Optimize and effectively manage Enhancements and support ticket backlog within the Value stream reviewing with the team.
• Analyze Oracle Fusion Enhancements/ Change Requests and Support activities pipeline.
• Conduct system configurations, testing, and user training as needed.
• Implement DevOps practices to streamline development, testing, and deployment processes.

Requirements

• Proven ability to effectively prioritize and execute tasks in a reactive high-pressure environment.
• This position requires exceptional collaboration, teamwork, influence and relationship building skills at all levels with internal and external parties in addition to Johnson Controls key values: Integrity, teamwork, excellence, Customer focus and Accountability.
• Experience with Oracle Support processes and the creation of support service requests.
• Excellent written and verbal communication skills.
• Expertise in Oracle Fusion functional configuration and solutions for small- and large-scale initiatives mainly within PPM, Costing and Subledger close processes.
• Oracle Cloud certifications.
• 10+ years of overall experience within Oracle Fusion Project Portfolio Management and Oracle EBS ERPs.
• Experience mentoring junior team members and providing leadership within delivery teams.
• Proven track record in PPM Functional track within Oracle Fusion ERP.
• Solid organizational skills including attention to detail and multitasking skills.
• Excellent communication skills to interface with customers, stakeholders, and internal teams effectively.
• Bachelor ‘s degree in engineering or Information Systems or equivalent.
• Ability to communicate with technical teams as well as Business audience.
• Proven experience in a support role, including resolving post-implementation issues and providing ongoing application maintenance.
• Knowledge of additional Oracle modules, Bolt on solutions like IIM (Installation Invoicing Module), Forecasting and One Page view etc.
• Experience with Agile methodologies.
• Extensive hands-on experience with the Oracle Fusion Project Management Cloud (PPM) module, including its various components.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance