Description

• Completes sketch and scope sheet for estimate, complete drying records using mobile software
• Ensure safety standards are being followed during all active jobs
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Express or exchange ideas with others and receive and act on detailed information given.
• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Read and follow product label usage instructions
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Report to work on time in a clean, complete uniform
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• May train new technicians or key operational team members
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Communicates customer issues, job activities with key company staff
• Resolves issues with customers communicates customer issues, daily job activities with key company staff

Requirements

• Proficient with using mobile software to enter data
• Must be able to prioritize activities and meet deadlines
• Certifications are preferred, but not required:
• Knowledge of disaster restoration or construction industry
• Experience with entering data using a tablet or mobile phone
• Valid driver's license and satisfactory driving record
• Experience in training and managing others
• Valid Drivers’ License and satisfactory driving record
• Strong problem-solving skills
• Strong verbal and written and communication skills
• High school graduate or equivalent
• ASD – Applied Structural Drying Technician
• Good verbal and written and communication skills
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
• Experience with using Xactimate is preferred but not required
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Knowledge of disaster restoration industry
• Strong problem solving and customer service skills

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Employee discounts
• Paid time off

Training + Development

Interview process

Visa Sponsorship

Security clearance