Description

The Computerized Maintenance Management System (CMMS) Operator will support a large academic facility in Washington, DC, overseeing the workflow of service requests, dispatching technicians, and maintaining the CMMS. The role also handles daily administrative tasks such as processing timesheets, creating work orders, purchase requests, and managing uniforms, vehicles, and mobile devices, while ensuring compliance with key performance indicators.

Key duties include administering the AiMs CMMS for HVAC maintenance, developing and updating the Annual Work Plan, and overseeing data entry for assets, work orders, and inventory. The operator designs and delivers static and ad‑hoc performance reports, manages dashboards for real‑time insights, and analyzes maintenance trends to recommend operational improvements.

The position collaborates with management, project managers, and quality control teams to align CMMS capabilities with contract objectives, monitors industry trends, and contributes to system innovation. Training responsibilities involve educating maintenance personnel on system use and acting as the primary contact for troubleshooting and vendor coordination.

• Process timesheets, purchase requests, and invoices for maintenance operations
• Manage company‑issued uniforms, vehicles, and mobile devices with detailed inventory tracking
• Create and maintain detailed device inventory records, including serial numbers and user assignments
• Participate in GW CMMS improvement initiatives, providing HVAC‑specific operational insights
• Serve as the primary point of contact for CMMS vendor troubleshooting and support
• Develop and maintain the Annual Work Plan (AWP) to keep preventive maintenance schedules current
• Generate KPI and compliance reports to support contractual obligations and continuous improvement
• Monitor industry trends and recommend innovations to enhance CMMS efficiency

Requirements

Applicants should have two to five years of CMMS experience in facility maintenance, strong analytical and problem‑solving skills, and at least two years of clerical experience. Proficiency with Microsoft Office, basic accounting, project tracking software, and a typing speed of 40 WPM are required, along with a high school diploma and excellent written and oral English communication.

• Two to five years of experience using a CMMS for facility maintenance
• Experience in maintenance analytics, report writing, and data interpretation
• At least two years of general clerical and word‑processing experience
• Proficient with Microsoft Office Suite and basic accounting functions
• Experience with project tracking software and ability to type 40 words per minute
• High school diploma or equivalent and strong English communication skills

Benefits

Complete Building Services, the largest division of The Donohoe Companies, offers a competitive salary range of $50k‑$60k, extensive benefits, tuition reimbursement, employee discounts, gym membership, and an Employee Assistance Program. Recognized as a "Best Place to Work" by the Washington Business Journal, the company promotes diversity and an inclusive environment where employees can thrive.

• Competitive salary ($50k‑$60k) with medical, dental, vision, life, disability, FSA, and flexible vacation
• 401(k) plan with employer match and tuition reimbursement for education or certifications
• Employee discount programs, gym membership, and Employee Assistance Program
• Diverse and inclusive workplace culture recognized as a top employer in the region

Training + Development

Interview process

Visa Sponsorship

Security clearance