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Vice President, Client Services
Coastal Ridge Real Estate
Cultivate and strengthen relationships with both existing and prospective clients while driving the growth of Coastal Ridge’s third-party management platform.
14d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Columbus, OH
Office Full-Time
Company Size
504 Employees
Service Specialisms
Real estate investment
Development
Property management
Asset management
Transaction services
Sector Specialisms
Residential
Student Housing
Build-to-Rent
Multifamily
Role
What you would be doing
property analysis
social media
client onboarding
crm reporting
business planning
- Lead the business development department with client and lead market study reports, including but not limited to, property and market analysis, competitive set surveys, economic trends, supply and demand feasibility, location analysis, rental rate and operations underwriting, due diligence coordination, and business plan thesis.
- Work with Coastal Ridge Marketing teams to audit and update property management website, contact cards, social media announcements, press releases, and all other third-party advertising sources.
- Assist the Transition department with the onboarding and communication of new business to the portfolio.
- In close collaboration with the Managing Director of Business Development, communicate regularly with the company at large, addressing portfolio performance and other relevant, seasonal topics.
- Prepare weekly and monthly reports to organize and track business development performance through Salesforce CRM tool.
- Ensure client satisfaction with CRRE property management platform through quarterly client check-ins.
- Evaluate and provide insights on markets both on a macro and micro level, as well as budget benchmarking.
- Continually identify, develop, and participate in new client engagement.
- Provide ongoing reporting, servicing, and other important investor communication.
- Grow and maintain strong relationships with existing investors.
- Support and execute comprehensive business development strategies, including cold outreach, existing client engagement, and participation in industry events to drive growth.
- Assist third-party clients with the gathering of property KPI’s for quarterly reporting.
- Work with existing clients to identify and convert opportunities for expanded engagement of CRRE services, including marketing agency and CAPEX management.
- Lead the preparation of RFPs and any other department’s marketing materials.
- Write business plans in alignment with client’s investment goals and present them to Operations team to ensure clear communication of business goals for execution.
- Address third-party client inquiries and concerns in a timely and professional manner.
What you bring
communication
real estate
excel
underwriting
flexibility
entrepreneurial
- Strong written and oral communication skills.
- Financially focused. You know your stuff when it comes to multifamily real estate investment strategy, can manage your own, and understand the importance of market surveys and reporting.
- Works proficiently in a fast-paced environment with a high regard to quality, detail, and execution.
- Availability to meet business demands and requests outside of traditional office hours (*as needed).
- A masterful executor. You get things done. You fervently plan to meet deadlines and achieve goals. You manage tasks in a fast-paced environment with many moving pieces and stakeholders and ensure goals reach or surpass the finish line. You shift priorities and objectives as the business needs change. You possess internal motivation and drive with a track record of delivering results.
- Exhibit a strong understanding of housing markets across the country; understand trends, economic cycles, and new development; and proactively adjust to changing conditions.
- Proficient in excel, industry research tools, market studies, and underwriting.
- Ability to navigate and prioritize multiple tasks.
- Strong work ethic with an entrepreneurial outlook and attitude.
- Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field
- 5+ years of experience in the multifamily real estate industry. Both market rate and student housing experience preferred.
- A people nexus. You enjoy building relationships and can make strong connections with clients and internal team members alike.
- Self-starter, that is organized, manages time well and has adapts well to change.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearance- address third-party client inquiries and concerns in a timely and professional manner.
- assist with the onboarding and communication of new business to the portfolio.
- write business plans in alignment with client’s investment goals and present them to operations team to ensure clear communication of business goals for execution.
People also searched
Company
Overview
$5.5B in assets
Total Assets Under Management
The company manages over $5.5 billion in real estate assets across multifamily and student housing properties.
40,000+ beds
Property Beds Managed
The company oversees operations for over 40,000 residential units, encompassing multifamily and student housing communities.
Top-25 Owner
Student Housing Market Ranking
It is among the top 25 largest owners of student housing properties in the United States.
$1B in pipeline
Annual Acquisitions and Development Plan
The company plans over $1 billion annually in new acquisitions and development projects nationwide.
- Coastal Ridge operates three divisions: investment management, property management, and build-to-rent development.
- Its investment arm targets undervalued and underutilized properties across risk spectrums to unlock value.
- The property-management team oversees operations, tenant relations, and maintenance for owned and third-party assets.
- In development, it’s broken ground on innovative build-to-rent communities like Stillwell by Coastal Ridge.
- It partners to deliver luxury rentals and design-focused communities in student housing.
- Having expanded beyond Ohio into California, Florida, Texas, and scattered-site urban markets, it blends local reach with national scale.
401(k) Match
Employer Contribution
The company offers a 401(k) retirement savings plan with employer matching contributions, helping employees build their financial future.
8 Hours
Annual Volunteer Time
Full-time team members are granted eight hours annually to volunteer, fostering community engagement and giving back.
- Founded on deep‑rooted relationships and a spirit of partnership
- Belief that “the best investment is in people”
- Award‑winning benefits and perks including medical, dental, vision, disability, life insurance, health savings accounts, flexible spending accounts
- Generous paid time off: holidays, volunteer time, and election time
- Parental leave offered to both mothers and fathers
- Continued education and in‑house training programs
- Annual awards programs recognizing associates’ achievements
- Employee programming focused on health, wellness, and community service
- Annual Elevate Leadership Summit to connect, share ideas, and inspire leaders
- Open, collaborative work environment where “everyone's voice can be heard”
- Committed to reducing environmental impact and increasing climate resilience
- Active assessment of energy consumption to identify reduction opportunities
- Introducing portfolio‑wide recycling and water diversion programs
- Developing procurement guidelines to support sustainability
- Creating resident and employee programming to drive environmental impact awareness
- Dedicated to building a more diverse, equitable, and inclusive company
- Measure and benchmark against key DE&I metrics
- Develop training programs for all team members
- Assess and improve recruiting processes to attract a diverse pool of qualified candidates
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