You have an eye for detail. You will keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met.
You know and love your community. You will help residents and clients with directions and recommendations for points of interest in your area.
You are proactive. Guest Services Representatives anticipate and address residents' needs and urgently follow up on any questions or concerns as needed.
You have a passion for representing a luxury lifestyle. You will assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients.
Requirements
communication
customer service
hospitality
yardi
oscar
problem solving
Professional verbal and written communication skills.
You have excellent communication skills. You will communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions. You will also communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders.
Must have face-to-face customer service experience.
You are highly organized and skilled at multi-tasking. You will be responsible for day-to-day operations at the community, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more.
Strong interpersonal and relationship building skills.
Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred.
Detail orientation and excellent organizational skills.
Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus!).
Ability to work independently as well as in a team environment.
Ability to problem solve as well as proactively alleviate potential resident concerns.
Benefits
Fun, positive, and collaborative work environment
Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
Robust training program and ongoing professional development opportunities