Logistics Administrator

Description

• Freight Quoting: Provide accurate freight quotes to customers and internal departments ahead of shipping.
• Sales Order Management: Re-date and communicate sales order changes as required, ensuring timely despatch of all document packs and carriage lines.
• Post-Despatch Checks: Verify consignments post-despatch to ensure prompt collection and smooth transit.
• Order Redating: Update and re-date all outstanding orders from the previous day.
• Transport and Shipping Coordination: Organise UK and international shipments, adhering to customer and country-specific requirements and selecting the most suitable and economical methods.
• External Liaison: Communicate effectively with customers and freight forwarders.
• Carrier Invoice Verification: Review and approve carrier invoices, investigating and resolving discrepancies.
• Shipping Enquiries: Respond to queries from customers, carriers, and colleagues regarding shipping issues or updates.
• Customer Folder Management: Monitor and update all customer folders to ensure accurate and current information.
• Managing Despatch Operations: Check systems and Excel reports daily to identify orders ready for shipment or eligible for early despatch.
• Processing Despatches: Generate delivery notes, commercial invoices, labels, and export documentation as required.
• Export Documentation Review: Check all export declarations and associated invoice paperwork for accuracy.
• DDP Documentation Checks: Review DDP paperwork, including Europa import and export invoices.

Requirements

As the Administrator responsible for the Logistics of the Despatch section of a manufacturing business, you will play a key part in the smooth running of despatch operations. Working closely with colleagues across Sales, Warehouse, Goods In, and other internal teams, you will ensure customer orders are prepared, processed, and shipped efficiently, both in the UK and internationally. We are looking for someone who combines technical ability with the right mindset for success in a Logistics environment. We have therefore listed below the essential and desirable skills required as well as the personal attributes that we will be looking for.

• Import/Export Expertise: Additional understanding of import and export processes.
• Shipping Knowledge: Awareness of Incoterms and international shipping procedures.
• CRM & Systems Knowledge: Familiarity with CRM platforms and manufacturing control systems.
• Digital Proficiency: Confident using Microsoft Office and CRM systems to manage data and communicate effectively.
• Customer Service & Administration: Proven experience in office-based customer service and administrative roles.
• Industry Experience: Background in logistics, export operations, or industrial/manufacturing environments.

Benefits

8:30am – 5pm Monday to Thursday and 8:30am – 2:30pm Friday.

£27,500 - £30,000 per annum

• Wellbeing activities and resources: A variety of tools to support your mental and physical health including our EAP and access to support from Mental Health First Aiders
• Retail & gym discounts: Change to save on everyday purchases, food shopping, fashion, fitness memberships and more.
• Volunteering days: Two paid days per year to give back to the community and assist our positive impact in the local area.
• Cycle to work scheme: A scheme which allows you to get a new bike and accessories tax-free.
• Onsite parking
• Annual leave: 24 days holiday plus bank holidays (increasing by one day at 2-, 5- and 10-years’ service) with the option to buy up to 5 extra days each year.
• Enhanced pension scheme: Boost your future savings with our salary sacrifice pension scheme.
• Healthcare Cash Plan: Opportunity to claim money back on everyday healthcare costs like dental, optical and physiotherapy.
• Financial Wellbeing Support: Access to resources and expert advice to help you manage your money with confidence.

Training + Development

Interview process

Visa Sponsorship

Security clearance