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Technical Support Analyst
Ground Control
Provide first‑line IT support and customer service for internal and external users
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Billericay, England, United Kingdom
Office Full-Time
Company Size
1,001 Employees
Service Specialisms
Grounds Maintenance
Winter Maintenance
Landscape Construction
Landscape Design & Consultancy
Arboriculture
Vegetation Management
Ecology
Electric Vehicle Charging Point Installation
Sector Specialisms
Blue Light
Education
Energy, Utilities & Inland Water
Facilities Management & Managing Agents
Hotel & Leisure
Housing & Communities
Industrial, Manufacturing, Logistics
Infrastructure
Role
What you would be doing
tech innovation
on‑site support
account management
incident management
app adoption
system installation
- Stay up to date with new technologies, contributing to continuous improvement, automation, and innovation within IT operations.
- Provide hands-on, on-site support at scheduled times.
- Deliver exceptional customer service to employees, field teams, and clients, acting as the first point of contact for IT support via phone, email, and our ITSM system.
- Manage user accounts, access, and permissions including onboarding and offboarding processes.
- Maintain and enhance the IT knowledge base, sharing solutions to improve future response times.
- Log, prioritise, and resolve incidents and service requests promptly, escalating when necessary.
- Support the adoption of new applications and functionality across the IT team.
- Install, configure, and maintain IT hardware, software, and applications across the business.
- Provision and set up new hardware and user accounts.
What you bring
it support
hardware
software
networking
troubleshooting
communication
- Experience in an IT support, service desk, or technical analyst role.
- Excellent communication skills and a customer-first mindset.
- Strong knowledge of end-user computing, hardware, software, and networking principles.
- Ability to troubleshoot and resolve technical issues efficiently.
- A proactive approach to learning and self-development.
- Work in a supportive IT team that values collaboration and growth.
- Competitive salary and benefits package.
- Opportunities to develop your technical skills and advance your career.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
1973
Year Founded
The company was established over five decades ago, laying the foundation for its growth into a national leader.
50,000+
Commercial Sites Managed
The company manages a vast network of commercial locations across the UK, showcasing its extensive capabilities.
300 acres
Nature Recovery Farm
A dedicated initiative to restore and enhance natural habitats, reflecting the company's commitment to environmental stewardship.
- It operates across the UK with a tech-driven, data-led approach.
- Full national coverage and diversified revenue streams include EV-charging installs.
- Projects range from transport-network vegetation control and winter gritting to play-area builds and habitat restoration.
- Specialisms span infrastructure vegetation, tree surgery, ecological surveys, and large-scale landscape construction.
- Caring for our environment has long been our purpose
- Delivering biodiversity enhancements
- Achieving carbon net zero
- Sourcing and using materials responsibly
- Delivering social value in the communities where we work
90% Reduction
GHG Emissions Target
Aiming for a 90% reduction in Scope 1 & 2 greenhouse gas emissions by FYE 2030, using FYE 2021 as the baseline.
42% Reduction
Scope 3 Emissions
Committed to reducing Scope 3 GHG emissions by 42% by FYE 2030, based on FYE 2021 levels.
Net Zero by 2038
Ambitious Sustainability Goal
Targeting net zero for Scope 1, 2, and 3 emissions by FYE 2038, validated by the Science Based Targets initiative (SBTi).
Carbon Neutral Since 2020
Sustainability Milestone
Achieved carbon neutral certification (PAS 2060) in 2020, with a footprint of approximately 3,000 tCO₂e, and is reverified annually.
- Achieved carbon‑neutral certification four years ahead of initial 2025 target
- Investing in 100% battery‑powered hand tools by 2023
- Committed to fully electric fleet and EV charging infrastructure by 2025
- Internal analysis: 95% of emissions from supply chain (43% field teams, 32% goods/services, 10% waste)
- No publicly available strategic DEI goals found on official site
- No gender‑related statistics (e.g., % female employees, leadership diversity) disclosed
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