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Dispatcher 2
Coolsys - Refrigeration And Hvac Systems
Coordinates and distributes work to technicians, ensuring efficient service delivery and supporting dispatch team operations.
16d ago
$21 - $25
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Kent, WA
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Refrigeration
HVAC Systems
Energy Management
Mechanical Services
Construction Services
Design and Engineering
Preventive Maintenance
Installation Services
Sector Specialisms
Industrial Refrigeration
Healthcare
Commercial Refrigeration
Energy Design
Mechanical & HVAC
Electrical
Plumbing
Refrigeration
Role
What you would be doing
service request prioritization
scheduling maintenance
on-call scheduling
resource allocation
performance reporting
escalation management
- Support the scheduling and completion of preventative maintenance tasks in collaboration with Service Managers.
- Independently evaluate and prioritize service requests, including backlog, considering urgency, customer impact, SLA requirements, and resource constraints.
- Collaborate with Service Managers and dispatch team members to resolve escalations and ensure alignment of resources with operational needs.
- Ensure compliance with service level agreements (SLAs) and take proactive steps to address potential delays or missed commitments.
- Serve as a point of escalation for complex or high-priority service issues, providing solutions to ensure timely resolution.
- Provide mentorship and training to dispatch team members, ensuring consistent application of best practices and policies.
- Conduct regular reviews of incomplete service calls, ensuring timely follow-up and resolution.
- Assist in maintaining and updating the “on-call” schedules and verifying appropriate coverage for all service areas.
- Use independent discretion in directing service calls to technicians, balancing their skills, workloads, geographic locations, and availability to optimize efficiency.
- Develop a thorough understanding of market geography, technician expertise, and resource availability to enhance dispatch efficiency.
- Generate and review operational performance reports, identifying opportunities for improvement and recommending actionable solutions.
What you bring
3-5 years experience
organized
mentorship
technical expertise
problem-solving
degree or certification
- 3-5 years of experience in dispatch operations, customer service, or a related field, preferably in a technical service environment.
- Strong organizational skills and attention to detail for accurate scheduling and reporting.
- Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
- Excellent communication skills, both written and verbal, with the ability to maintain professional relationships with customers and internal teams.
- Demonstrated ability to work collaboratively in a team environment and provide mentorship to peers.
- Technical (refrigeration) expertise, preferred.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Associate’s degree or technical certification in a related field, preferred.
- Flexibility to adapt to changing priorities and work occasional evenings, weekends, or on-call shifts as needed.
- High school diploma or equivalent experience.
- Proficiency in using typical business tools including E-Mail, Word, Excel, etc.
- Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
- 401(K) with Company match.
- Tuition reimbursement.
- Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
- Paid vacation, holidays, and floating holiday.
- Pet Insurance.
- Benefits: Medical, Dental, Vision and Prescription coverage.
- Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
- Legal Plan, and ID Theft Protection.
- Competitive pay: $21 - $25/HR
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment background screening (criminal and mvr for driving positions) and drug testing are required
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Company
Overview
- Founded with a vision to transform the HVAC and refrigeration industry with innovative solutions.
- Specializes in providing reliable and efficient systems for commercial and industrial spaces.
- Known for tackling large-scale projects, such as retrofits, system upgrades, and new installations.
- Brings a mix of experience and cutting-edge technology to enhance energy efficiency and performance.
- Services span from refrigeration systems to complex HVAC infrastructure for buildings and utilities.
- Has a reputation for delivering high-quality, sustainable solutions on time and within budget.
- Leverages decades of expertise to meet the diverse needs of its clients across multiple sectors.
- Offers both preventive maintenance and emergency response services to keep systems running smoothly.
- Pioneers in integrating smart technologies into HVAC systems, improving functionality and control.
- We are a customer-focused, service-oriented company, driven by a passion for excellence.
- We are committed to operational excellence and ensuring a high-quality experience for our customers.
- We are continually innovating to deliver superior, sustainable solutions in HVACR.
- We maintain a culture of teamwork, integrity, and accountability.
- We believe in empowering our people and providing opportunities for growth.
By 2050
Net-zero Carbon Vision
Aiming to achieve net-zero carbon emissions, emphasizing long-term sustainability goals.
- Committed to reducing environmental impact and enhancing sustainability efforts.
- Focus on energy-efficient solutions and reducing energy consumption through advanced technologies.
- Works with clients to implement green technologies and energy-saving initiatives.
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