Customer Service Representative

Description

• Address customer inquiries and concerns promptly, providing solutions that uphold our commitment to excellent service.
• Manage invoicing processes, ensuring accuracy and timeliness in billing.
• Oversee installer invoicing to ensure prompt and accurate payment processing.
• Stay informed about our product offerings and industry trends to provide knowledgeable support to customers.
• Utilize provided reports to enhance inside sales
• Work hand in hand with the Outside Sales force.
• Handle order entry and preparation of quotes with accuracy and efficiency, ensuring timely processing of customer requests.
• Maintain and nurture an established customer base through regular outreach via calls and emails, ensuring consistent communication and support.

Requirements

• Ability to consistently maintain orderly paperwork.
• Strong work ethic and a positive attitude.
• Data entry skills required.
• Experience in invoicing and installer invoicing
• Basic PC skills required, including proficiency in MS Office and internet applications.
• HVAC experience is a plus.
• Familiarity with home improvement products is a plus.
• Great organizational skills required.
• Professional phone etiquette skills are a must.
• High School diploma or equivalent education.

Benefits

• Annual Bonus Potential after one year of employment
• A Competitive Hourly Rate
• Benefits Package: Medical/Dental/Vision, 401(k) Plan
• Paid Holidays, Vacation, and Paid Sick Days
• Opportunities for Training
• Annual Potential 401k Profit Sharing Benefits after one year of employment

Training + Development

Interview process

Visa Sponsorship

Security clearance