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Installations Service Manager
Wickes
Mentor installers, ensure quality, travel South East/East England.
7d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Hertfordshire, England, United Kingdom
Field
Company Size
7,000 Employees
Service Specialisms
Kitchen design & installation
Bathroom design & installation
Home office design & installation
Project management
TradePro services
DIY retail supply
Click & collect & delivery services
Design consultancy
Sector Specialisms
Residential
Commercial
Buildings
Home Improvement
Kitchens
Bathrooms
Plumbing
DIY
Role
What you would be doing
workload prioritization
quality assurance
installer mentoring
- Prioritise workload and determine the appropriate course of action.
- Ensuring Quality: Upholding correct ways of working through your expert technical knowledge.
- Mentoring Future Installers: Guiding and developing our graduate installers to reach their full potential.
What you bring
risk management
travel
interpersonal
18‑month
kitchen/bathroom
leadership
- Ability to assess and mitigate risk for the business.
- Geographical Coverage: Travelling and staying away from home will be essential to support your assigned area, potential frequency would be once a week
- Interpersonal skills - able to build strong working relationships quickly.
- Ability to ‘think outside the box’ with a creative approach.
- Minimum of 18 months' experience in supervising a field-based network of subcontractors.
- Previous experience working in the Kitchen / Bathroom installation industry.
- Effective communication including listening skills.
- Knows when to seek help, support and advice.
- Ability to lead, coach and mentor.
- Colleague discount
- Save-as-you-earn scheme
- Car Allowance
- Competitive bonus (2027 bonus period)
- Private Medical Healthcare
- Contributory pension scheme
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1972
Years in Operation
The company has been providing home improvement solutions since 1972.
- a trusted name in the UK home improvement industry.
- specializes in providing DIY products, tools, and materials for both homeowners and professionals.
- known for a wide range of building materials, from timber to plumbing supplies, supporting various residential and commercial projects.
- has a strong presence in the retail sector, focusing on convenience and accessible home improvement solutions.
- This includes advice, online ordering, and delivery services.
- has grown significantly and operates numerous locations across the UK.
- evolved into a key player in the UK retail space for DIY enthusiasts and professional contractors.
- offers tools, appliances, and building products tailored for both large-scale and small home improvement tasks.
- stands out by serving both the DIY and professional markets effectively in a competitive industry.
- Customer first - we put customers at the heart of everything we do.
- Accountable - we take responsibility and deliver on our promises.
- Caring - we respect and support one another.
- Collaboration - we work together to achieve more.
- Innovation - we are always looking for ways to improve.
Net zero by 2050
Carbon emissions commitment
The company is committed to achieving net zero carbon emissions by 2050, reflecting a long-term sustainability goal.
- Reducing carbon emissions through energy-efficient technologies and operations.
- Offering a range of sustainable products, including energy-efficient appliances and eco-friendly building materials.
- Working with suppliers to improve sustainability practices throughout the supply chain.
- Sourcing timber products from sustainable sources (FSC certified).
- Encouraging customers to make sustainable choices with clear product labeling and advice.
30% Female Representation
Target for Senior Leadership
The company aims to achieve 30% female representation at senior leadership levels by 2025, focusing on improving gender balance within the organization.
- Ensuring diverse representation at all levels of the company.
- Implemented recruitment processes aimed at increasing diversity in all areas of the business.
- Promoting equal opportunities for all employees in training, development, and career progression.
- Partnering with organizations to provide opportunities for underrepresented groups in the workplace.
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