[6664] Control Room Operator *including RRA*

Description

• Monitoring and managing incidents from start to finish
• Transmitting, receiving and acting upon messages via the Airwave/ESN radio network to Traffic Officers, Contractors and Emergency Service partners
• Scheduling the movement of restricted vehicles in line with bespoke crossing legislation
• Maintaining the safe and efficient running of the Dartford River Crossing, overseeing the free-flow of traffic and coordinating the transit of restricted vehicles through the Traffic Management Cell
• Creating and maintaining accurate incident logs by recording information gathered from multiple sources in a timely manner
• Recording and instructing our contractors to repair urgent defects and damage from incidents
• Mobilising On Road teams, such as On Road Traffic Officers, On Road Team Managers, Inspectors and Maintenance Contractors, to emergencies and other requests
• Carrying out other administrative duties as required to help the safe running and operation of both the crossing, the wider network and the Regional Operations Centre
• Informing other emergency services, external stakeholders and utility companies where required via telephone

Requirements

• Strong administration skills
• A high level of typing proficiency, preferably a minimum of 32 words per minute
• Be prepared to work shifts as part of a 24/7 cover
• Excellent communication skills and telephone manner
• GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, we’re still likely to accept applicants who have relevant work experience or similar level qualifications.
• Ability to work calmly under pressure

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance