Credit Customer Recoveries Advisor at Utilita Energy in Eastleigh, England, United Kingdom | GBP26,208-26,208 | Kablio

Role

Description

complete any queries within agreed SLA’s.
liaise with internal and external stakeholders;
ensure customer records are kept up to date;

Requirements

Benefits

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Pension – we contribute 4% of your salary when you contribute 5%.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no sponsorship is available for this role.

Security clearance

Information not given or found

Company

Overview

700,000 Homes

Households Served

Now services over 700,000 homes with energy solutions across the UK.

Focused on providing affordable energy to homes across the UK, offering both electricity and gas.
Growth has been fueled by a commitment to customer care and technological innovation.
Known for their smart meters, which help customers manage their energy usage more efficiently.
As one of the leading challengers in the energy sector, continuously invests in digital platforms.
Earned a reputation for reducing energy waste with data-driven insights and a customer-first approach.
Business model emphasizes transparent pricing, simplifying energy management for customers.

Culture + Values

11% less energy

Energy savings through technology

Customers reduce energy consumption by using Energy Intelligence technology with real-time visibility and behavioral-change campaigns.

£277/year saving

Energy efficiency savings

Customers can save up to £277 annually through simple energy-saving actions guided by behavioral change campaigns.

We take pride in that. – the first and still the only energy company created to help households use–and waste–less energy.
Live carbon dashboard pioneer: first energy supplier to publish real‑time emissions data covering operations, supply contribution, and carbon intensity.

Environment + Sustainability

11% Lower Energy Consumption

Customer Energy Use

Customers have lower energy consumption compared to the UK average, reducing home energy-use emissions.

381,829 kWh/year

Solar Panel Energy Generation

Solar panels at Utilita Bowl generate significant renewable energy, contributing to annual carbon savings.

2030 Net-Zero Target

Operational Carbon Neutrality

Aiming to achieve net-zero operational emissions by 2030, aligning with global sustainability goals.

80t CO₂ Saved

Annual Carbon Reduction

Solar panel rollout at Utilita Bowl reduces carbon emissions by approximately 80 tons annually.

Operational net-zero target by 2030.
First UK energy supplier to publish a live carbon dashboard tracking operational and supply emissions in real time.
Two carbon targets: net-zero operations (by 2030) and supply-chain/carbon-intensity reduction aiming for UK 2050 net-zero.
Live Grid Mix and Energy Grid Tracker tools empower customers to see real-time carbon intensity of their electricity usage.
Annual audited carbon-footprint reports since at least 2019, aligned with TCFD and ISO 14064-3 standards.
Smart energy IoT pilot launching August 2024 to shift consumption to cleaner, cheaper periods.

Inclusion & Diversity

Adopted SDG goal: “promote diversity and inclusion in the workplace.”
No publicly available data on gender ratios, pay equity, leadership diversity or hiring targets.

Articles

Utilita Energy reviews on Glassdoor

Utilita deploys AI‑powered digital workforce (NS Energy)

Utilita Energy Wikipedia

Role

Description

complete any queries within agreed SLA’s.
liaise with internal and external stakeholders;
ensure customer records are kept up to date;

Requirements

Benefits

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Pension – we contribute 4% of your salary when you contribute 5%.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no sponsorship is available for this role.

Security clearance

Information not given or found

Company

Overview

700,000 Homes

Households Served

Now services over 700,000 homes with energy solutions across the UK.

Focused on providing affordable energy to homes across the UK, offering both electricity and gas.
Growth has been fueled by a commitment to customer care and technological innovation.
Known for their smart meters, which help customers manage their energy usage more efficiently.
As one of the leading challengers in the energy sector, continuously invests in digital platforms.
Earned a reputation for reducing energy waste with data-driven insights and a customer-first approach.
Business model emphasizes transparent pricing, simplifying energy management for customers.

Culture + Values

11% less energy

Energy savings through technology

Customers reduce energy consumption by using Energy Intelligence technology with real-time visibility and behavioral-change campaigns.

£277/year saving

Energy efficiency savings

Customers can save up to £277 annually through simple energy-saving actions guided by behavioral change campaigns.

We take pride in that. – the first and still the only energy company created to help households use–and waste–less energy.
Live carbon dashboard pioneer: first energy supplier to publish real‑time emissions data covering operations, supply contribution, and carbon intensity.

Environment + Sustainability

11% Lower Energy Consumption

Customer Energy Use

Customers have lower energy consumption compared to the UK average, reducing home energy-use emissions.

381,829 kWh/year

Solar Panel Energy Generation

Solar panels at Utilita Bowl generate significant renewable energy, contributing to annual carbon savings.

2030 Net-Zero Target

Operational Carbon Neutrality

Aiming to achieve net-zero operational emissions by 2030, aligning with global sustainability goals.

80t CO₂ Saved

Annual Carbon Reduction

Solar panel rollout at Utilita Bowl reduces carbon emissions by approximately 80 tons annually.

Operational net-zero target by 2030.
First UK energy supplier to publish a live carbon dashboard tracking operational and supply emissions in real time.
Two carbon targets: net-zero operations (by 2030) and supply-chain/carbon-intensity reduction aiming for UK 2050 net-zero.
Live Grid Mix and Energy Grid Tracker tools empower customers to see real-time carbon intensity of their electricity usage.
Annual audited carbon-footprint reports since at least 2019, aligned with TCFD and ISO 14064-3 standards.
Smart energy IoT pilot launching August 2024 to shift consumption to cleaner, cheaper periods.

Inclusion & Diversity

Adopted SDG goal: “promote diversity and inclusion in the workplace.”
No publicly available data on gender ratios, pay equity, leadership diversity or hiring targets.

Articles

Utilita Energy reviews on Glassdoor

Utilita deploys AI‑powered digital workforce (NS Energy)

Utilita Energy Wikipedia