NOC Officer

Description

• Support field teams with technical guidance on connectivity or system access issues.
• Track project progress, alarms, and alerts related to site connectivity or operational activities.
• Ensure NOC tools and systems are properly updated and functional.
• Support in maintaining SLAs and KPIs related to project and network performance.
• Coordinate with IT/Network teams to resolve internal system connectivity problems.
• Ensure all communication and escalations follow approved SOPs and escalation matrices.
• Assist in planning and implementing preventive maintenance schedules.
• Maintain accurate records of downtime and corrective actions.
• Escalate critical issues to relevant departments or vendors for timely action.
• Maintain records of work orders, alarms, and communication logs.
• Follow up and ensure proper closure of incidents and service requests.
• Monitor live status of construction or telecom sites through NOC systems and dashboards.
• Coordinate with field engineers, supervisors, and subcontractors for issue resolution.
• Identify, log, and report network or system faults in real time.
• Update network information, project status, and escalation details in the system.
• Prepare daily, weekly, and monthly reports on site status, outages, and work completion.
• Maintain continuous communication with project teams to ensure work completion as per schedule.

Requirements

• Familiar with fiber, civil, and telecom infrastructure activities.
• Strong understanding of network and communication systems.
• Certifications (Preferred): CCNA, Network+, or equivalent certification.
• Attention to detail and analytical mindset.
• Ability to work in shifts and under pressure.
• Knowledge of network monitoring tools (e.g., PRTG, SolarWinds, Zabbix).
• Strong coordination and communication abilities.
• Experience: 2-4 years of experience in NOC operations, preferably in telecom or construction projects.
• Education: Bachelors Degree or Diploma in Information Technology, Telecommunications, Electronics, or related field.
• Proficient in Microsoft Office and reporting tools.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance