Coordinate with internal departments to resolve complex technical issues and enhance customer experience.
Stay updated on the latest industry trends and technologies to ensure the team is knowledgeable and competitive.
Develop and deliver training programs for both team members and customers on product features and best practices.
Lead the technical support team and ensure that they have the necessary resources and training to succeed.
Manage escalations and provide effective solutions to customer problems.
Establish an end-to-end governance model across region, product, channel and L1-L3 support tiers.
Improve customer intimacy by developing application engineering-like talent where gaps exist.
Analyze support metrics and implement improvements to increase efficiency and effectiveness of the support process.
Build a cross-regional collaboration model to share expertise and accelerate problem-solving.
Requirements
crm
control systems
fast-paced
5+ years
leadership
communication
Proficiency with customer relationship management tools and software.
Technical background in Control systems, or similar fields.
Ability to work in a fast-paced environment and manage multiple priorities.
5+ years of experience in technical support, global team management experience preferred.
Strong leadership and communication skills.
Benefits
Comprehensive benefits package including 401K, medical, dental, and vision care
Competitive salary
On-the-job/cross-training opportunities
Paid vacation/holidays/sick time
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
Inclusion & Diversity
Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.