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Residential Customer Quality ENG II
Azz Inc
Residential customer quality engineering with a focus on ensuring high quality standards for residential customers, driving continuous improvement, and providing technical support.
16d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Norman, OK
Field
Company Size
6,000 Employees
Service Specialisms
Engineering
Manufacturing
Technical Services
Construction
Project Management
Sector Specialisms
Industrial
Agriculture
Transportation
Utility/T&D
Construction
Appliance/HVAC
Renewables
Role
What you would be doing
problem solving
process improvement
root cause analysis
data analysis
quality inspections
quality reporting
- Collaborate with cross-functional teams to resolve quality-related problems and implement corrective actions
- Continuously improve quality processes to enhance customer satisfaction and operational efficiency
- Lead root cause analysis investigations for quality issues and customer complaints
- Analyze quality data and metrics to identify trends, issues, and opportunities for improvement
- Conduct thorough quality inspections and audits to ensure compliance with customer specifications and industry standards
- Provide technical support and guidance to internal teams on quality-related matters
- Develop and implement quality assurance protocols and procedures for residential customer projects
- Prepare and present detailed quality reports to management and customers
- Stay up-to-date with industry quality standards and best practices
What you bring
root cause analysis
quality assurance
attention to detail
data analysis
technical writing
salesforce
- In-depth knowledge of quality assurance practices in residential and industrial settings
- Expertise in root cause analysis and problem-solving techniques
- 7-15 years of experience in residential technical service or support function or a related role, preferably in a residential customer-facing environment
- Strong analytical skills with experience in statistical analysis and data interpretation
- Excellent technical writing skills for preparing reports and documentation
- Ability to work independently and as part of a team in a fast-paced environment
- Familiarity with relevant industry standards and customer quality requirements
- Proficient in using data analysis software and quality management tools
- Attention to detail and commitment to maintaining high-quality standards
- Strong communication and interpersonal skills for interacting with customers and cross-functional teams
- Bachelor's degree in Engineering, Quality Assurance, HVAC, or related field
- Proficiency in salesforce, Microsoft products, voice of the customer data collection
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- position may require background checks based on company policies and regulations.
Company
Overview
Founded 1987
Year Established
Reflects the company's long-standing experience and legacy in providing industrial and energy solutions.
- Known for offering specialized services in power generation, infrastructure, and industrial maintenance.
- Over the years, the company has worked on projects across various sectors including energy, utilities, and transportation.
- The company focuses on large-scale, complex infrastructure projects that support critical energy and utility systems.
- A standout feature is their deep expertise in power generation facilities, including renewable energy and traditional power plants.
- With a presence across the United States and a global reach, AZZ Inc. has continuously expanded its services to meet industry demands.
- Notable projects include turnkey solutions for power plants, steel facilities, and extensive utility systems.
- We Value Our Dedicated Employees Pride and Passion by fully training and equipping them, and providing a safe environment to grow spiritually, personally, and professionally.
- We Value Our Customers by reliably providing high-quality products and services with outstanding customer service.
- We Value Our Shareholders by aspiring to consistently provide outstanding returns above our peer group and, preferably, above all industrial indices.
- Our Mission: AZZ will create superior value in a culture where people can grow and TRAITS matter. We are diverse, collaborative, and service-minded, operating in a culture of Trust, Respect, Accountability, Integrity, Teamwork, and Sustainability.
10% Reduction
Energy and Emissions Target
Setting a target to reduce Scope 1 and Scope 2 energy consumption and intensity by 10% annually.
100% Recyclable
Steel Products
Hot-dip galvanized steel and coil-coated products are fully recyclable and support renewable-energy infrastructure deployment.
3x Consecutive Ranking
Newsweek List
Named to Newsweek’s “America’s Most Responsible Companies” list for three consecutive years: 2023, 2024, and 2025.
- Implemented an environmental data management system in FY 2021 covering energy, water, natural gas, carbon emissions, waste management and recycling.
- Established a Sustainability Council led by Chief Legal Officer to oversee ESG initiatives.
- Tracking and reporting Scope 1 and Scope 2 energy consumption and intensity annually.
- Published sustainability/ESG reports annually since 2021 per GRI and SASB standards.
15.0% women
U.S. workforce diversity
Percentage of women in the U.S. workforce as of Feb 28, 2024.
22.2% female
Executive team diversity
Percentage of women on the executive team and Board as of Feb 28, 2024.
51.6% diverse
U.S. workforce diversity growth
Proportion of diverse employees in the U.S. workforce as of Feb 28, 2023, showing significant growth compared to prior years.
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