Contact Centre Operative
Vistry Group
Handle high‑volume calls, book viewings and support sales for Vistry's contact centre.
20 days ago ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Leicester, England, United Kingdom
Hybrid
Company Size
4,587 Employees
Service Specialisms
Housebuilding
Property development
Affordable housing partnerships
Mixed tenure homes
Partnership working
Sector Specialisms
Residential
Affordable Housing
Sustainable Home Construction
Community Regeneration
Build-to-Rent Projects
Role
What you would be doing
crm management
prospect db
online enquiries
customer service
compliance
performance insight
- To utilise Contact Centre operative skills and expertise in supporting the business in achieving its objectives and prompt enquiry response, profiling of customers and achieving / reaching optimum conversation rate of enquiry to successful appointment.
- Manage the CRM system (Keys) to ensure accurate management of enquiries and enhancing customer profiling for the benefit of optimised 121 engagement and marketing.
- Complete mandatory training programmes as required including GDPR and cyber security.
- Liaise with the Sales Consultants on site ensuring a streamlined operating process and excellent customer experience.
- Provide regular feedback to the supervisor on quality and proceedable likeliness of enquiry types.
- Liaise with the relevant regional sales teams which form the divisional structure to ensure understanding of development changes and updates.
- Ensure compliance with Company policies and procedures.
- Ensure compliance with Company Health and Safety policies and procedures and legislation.
- Working with prospect databases
- Attend departmental meetings as required.
- Respond to all online customer enquiries received through the various marketing channels in a timely manner as per the Vistry Contact Centre processes and procedures.
- Provide supervisor with monthly commission claim using accurate information.
- Deal with all customer enquiries in a polite, efficient, and confidential manner.
- Undertake all tasks accurately and efficiently and in accordance with GDPR.
- Assist the supervisor to provide visibility of performance of opportunities for optimisation.
What you bring
microsoft dynamics
driving licence
gcses
outlook
excel
contact centre
- Full clean driving licence
- Experience of working Microsoft Dynamics
- Experience and understanding of the new build industry and customers journey to buy a home
- Accuracy and good attention to detail
- 5 GCSEs or equivalent including Maths and English
- Good organisational skills
- Excellent communication skills
- Experience in a customer facing role
- Have knowledge of the divisional sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively.
- Working with IT systems e.g., Outlook, Excel
- Experience of working in a busy contact Centre environment
- Good telephone skills
- Good administration skills
- Ability to work under pressure and meet deadlines and targets.
- Ability to work effectively in an office of home environment Willing to be flexible in respect of day-to-day duties and hours worked
- Willing to travel to all sites on an ad hoc basis within the division as required to support development understanding
- Employee rewards portal with many more benefits...
- Competitive basic salary and annual bonus
- Competitive pension scheme through salary sacrifice
- Share save and share incentive schemes
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice car scheme available to all employees
- Private medical insurance, with employee paid cover
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- Life assurance at 4 x your annual salary
- 2 Volunteering days per annum
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Administrative Assistant Jobs in Leicester United KingdomCustomer Service Jobs in Leicester United KingdomGeneral Admin & Support Jobs in Leicester United KingdomExecutive Assistant Jobs in Leicester United KingdomBusiness Support Admin Jobs in Leicester United KingdomReceptionist Jobs in Leicester United KingdomOffice Administrator Jobs in Leicester United KingdomAdministrative Assistant Jobs in Loughborough United Kingdom
Company
Overview
£3.78 bn
Revenue in 2024
Reported revenue as part of the FTSE 250, reflecting the company's strong financial performance.
17,500 homes
Annual homes built
Constructs approximately 17,500 new homes annually across the UK, with significant focus on affordability.
- Launched following the merger of Bovis Homes and Galliford Try’s housing arm in January 2020.
- Operates three retail brands—Bovis Homes, Linden Homes, Countryside Homes—and a B2B Partnerships arm.
- Known for timber-frame manufacturing via Vistry Works, boosting quality, speed, and carbon performance.
- Typical projects include mixed-tenure neighbourhoods with schools, parks, orchards, and community facilities.
- Completed major schemes like Meridian Water regeneration and Countryside Partnerships integration in 2022.
- Do the right thing – our ethos applied across all operations
- Integrity, Caring and Quality – our values, striving for sustainable improvement
- Building Better Together – our One Vistry culture, embedding purpose and values
- A culture where you can build something brilliant, with progression for everyone and proactive improvement
- Trust and celebration of teams, creating an environment where everyone can bring their true selves and face challenges together
- Focus on rewards, career progression and personal fulfilment as recognition for a job well done
42% Emissions Reduction
Scope 1 & 2 Emissions Cut
Achieved a 42% reduction in absolute Scope 1 and 2 emissions by 2030, using a 2022 baseline.
51.6% Reduction
Scope 3 Emissions per m²
Reduced Scope 3 emissions intensity by 51.6% per m² of completed housing by 2030, using a 2022 baseline.
97% Waste Diversion
Construction Waste Recycling
97% of non-hazardous construction waste was diverted from landfill in 2023, with 6.34 tonnes per 100 m².
5.3% Emissions Drop
Scope 1 & 2 Progress
Reduced absolute Scope 1 and 2 emissions by 5.3% between 2021 and 2023, though with an 8.8% rebound in 2023.
- Modern timber-framed offsite construction to reduce GHG, costs and environmental impact
- Carbon Action Plan updated post-merger; full transition plan due September 2024
- Low-carbon heating systems (e.g., air source heat pumps) installed across multiple developments
- 185 zero-carbon ready homes at Tolgus and 54 AECB Passivhaus-lite homes at North Whiteley handed over; 310 net-zero-carbon (regulated energy) homes at Kenilworth
August 2024
Joined Stonewall’s Diversity Champions
The company became a member of Stonewall’s Diversity Champions programme, demonstrating commitment to LGBTQ+ inclusion and equality.
Gold Award
Defence Employer Recognition Scheme
Recognized for active support of the Armed Forces community, achieving the highest accolade in 2019.
November 2023
Partnered with Black Professionals In Construction
Collaboration aimed at enhancing ethnic minority representation and career development in construction.
Over 100
Trained mental health first-aiders
Committed to mental health awareness with over 100 employees trained to provide initial support.
- Employee Engagement Survey gathers feedback on D&I, informing positive change
- Four employee networks: Women’s Network; REACH (Race, Ethnicity And Cultural Heritage); Pride; Accessibility Allies
- Reverse‑mentoring programme connecting senior leaders with minority‑group colleagues
- All employees complete ‘Diversity and Inclusion Essentials’ e‑learning via Vistry Learn
- Signatory of Armed Forces Covenant and Social Mobility Pledge; BuildForce & Salute My Job partnerships
- ‘Time to Talk’ sessions supporting mental‑health dialogue
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio