Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Senior Manager, Collections & Billing
Interior Logic Group, Inc.
Interior Logic Group offers design, installation, and renovation services for residential and commercial properties.
23d ago
$130,000
Expert & Leadership (13+ years)
Full Time
Plano, TX
Office Full-Time
Company Size
7,000 Employees
Service Specialisms
Interior Design
Supply Chain Management
Installation Services
Technology‑enabled Interior Design
Sector Specialisms
Homebuilders
Remodel & Replace
Multifamily/New Construction
Fulfillment
Design Studios
Installation Solutions
Flooring Installation
Cabinets
Role
What you would be doing
billing accuracy
workflow optimization
automation implementation
quality assurance
team management
financial reporting
Monitor billing accuracy and address any discrepancies or errors promptly.
Deliver timely and accurate reporting across the billing teams and other cross-functional teams to enhance transparency on billing activities and accuracy.
Maintain accurate and organized billing records and documentation.
Serve as a point of contact for escalated billing inquiries or disputes, providing resolutions in a timely manner.
Develop and implement quality assurance processes, reporting and solutions to improve billing accuracy, reduce errors, and streamline workflows.
Conduct regular performance evaluations, set goals, and provide feedback to team members to support their professional growth.
Work with billing managers and teams of billing specialists to provide guidance, training, and perform billing accuracy evaluations.
Work closely with finance, operations, customer service, and IT departments to address billing discrepancies, resolve issues, and enhance communication between teams.
Maintain positive relationships with customers, responding to billing-related inquiries in a professional and customer-centric manner.
Audit and review billing transactions for accuracy, consistency, and compliance with internal standards and external regulations.
Prepare regular quality reports for senior management, highlighting trends, key performance indicators (KPIs), and areas needing attention.
Provide training and guidance to new and existing billing team members on billing procedures, systems, and best practices.
Serve as primary point of contact for cross-functional process and technology initiatives, including but not limited to, design, testing and implementation support.
Implement corrective action plans for recurring billing errors or discrepancies.
Ensure compliance with billing regulations, company policies, and industry standards.
Monitor and report on billing issues such as rejected claims, delayed payments, and system inefficiencies.
Analyze billing data to identify patterns or issues that may impact billing efficiency or revenue recognition.
Analyze billing workflows and recommend improvements to optimize efficiency and effectiveness.
Implement automation and digitization to optimize the billing workflow and reduce manual interventions.
Identify potential risks related to billing processes and develop strategies to mitigate them.
Oversee and manage quality control procedures across billing operations to ensure accuracy and compliance.
Ensure billing processes comply with industry standards, company policies, and applicable laws and regulations, including healthcare billing standards (if applicable).
Foster a culture of continuous improvement within the team by encouraging feedback and proactive problem-solving.
Prepare billing reports and key performance indicators (KPIs) for management review, highlighting billing trends and areas for improvement.
Collaborate with the customer service and sales teams to resolve billing disputes and customer inquiries effectively.
Collaborate with the IT and finance departments to integrate automation tools and technologies for enhancing billing processes.
Identify opportunities to streamline billing processes and improve efficiency, proposing and implementing process enhancements as needed.
Implement internal controls and auditing mechanisms to ensure the integrity of billing data and protect against fraud or billing errors.
Work with customers to resolve billing disputes and facilitate successful payment collection.
What you bring
leadership experience
bachelor's degree
communication skills
billing software
process improvement
detail-oriented
10+ years of experience in billing or accounts receivable, with at least 3 years in a supervisory or team leadership role.
Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred but not required as operational experience in billing will be strongly considered.
Excellent communication and interpersonal skills.
Strong knowledge of order processing, sales support, billing processes, billing software, and invoicing procedures.
Experience in process improvement and implementing efficiency measures.
Excellent attention to detail and accuracy in billing operations.
Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.
Strong analytical and problem-solving skills.
Proficiency in using billing software and ERP systems, specifically SAP.
Hey there! Before you dive into all the good stuff on our site, let’s talk cookies—the digital kind. We use these little helpers to give you the best experience we can, remember your preferences, and even suggest things you might love. But don’t worry, we only use them with your permission and handle them with care.