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Interior Logic Group, Inc.

Senior Manager, Collections & Billing

Company logo
Interior Logic Group, Inc.
Interior Logic Group offers design, installation, and renovation services for residential and commercial properties.
23d ago
$130,000
Expert & Leadership (13+ years)
Full Time
Plano, TX
Office Full-Time
Company Size
7,000 Employees
Service Specialisms
Interior Design
Supply Chain Management
Installation Services
Technology‑enabled Interior Design
Sector Specialisms
Homebuilders
Remodel & Replace
Multifamily/New Construction
Fulfillment
Design Studios
Installation Solutions
Flooring Installation
Cabinets
Role
What you would be doing
billing accuracy
workflow optimization
automation implementation
quality assurance
team management
financial reporting
  • Monitor billing accuracy and address any discrepancies or errors promptly.
  • Deliver timely and accurate reporting across the billing teams and other cross-functional teams to enhance transparency on billing activities and accuracy.
  • Maintain accurate and organized billing records and documentation.
  • Serve as a point of contact for escalated billing inquiries or disputes, providing resolutions in a timely manner.
  • Develop and implement quality assurance processes, reporting and solutions to improve billing accuracy, reduce errors, and streamline workflows.
  • Conduct regular performance evaluations, set goals, and provide feedback to team members to support their professional growth.
  • Work with billing managers and teams of billing specialists to provide guidance, training, and perform billing accuracy evaluations.
  • Work closely with finance, operations, customer service, and IT departments to address billing discrepancies, resolve issues, and enhance communication between teams.
  • Maintain positive relationships with customers, responding to billing-related inquiries in a professional and customer-centric manner.
  • Audit and review billing transactions for accuracy, consistency, and compliance with internal standards and external regulations.
  • Prepare regular quality reports for senior management, highlighting trends, key performance indicators (KPIs), and areas needing attention.
  • Provide training and guidance to new and existing billing team members on billing procedures, systems, and best practices.
  • Serve as primary point of contact for cross-functional process and technology initiatives, including but not limited to, design, testing and implementation support.
  • Implement corrective action plans for recurring billing errors or discrepancies.
  • Ensure compliance with billing regulations, company policies, and industry standards.
  • Monitor and report on billing issues such as rejected claims, delayed payments, and system inefficiencies.
  • Analyze billing data to identify patterns or issues that may impact billing efficiency or revenue recognition.
  • Analyze billing workflows and recommend improvements to optimize efficiency and effectiveness.
  • Implement automation and digitization to optimize the billing workflow and reduce manual interventions.
  • Identify potential risks related to billing processes and develop strategies to mitigate them.
  • Oversee and manage quality control procedures across billing operations to ensure accuracy and compliance.
  • Ensure billing processes comply with industry standards, company policies, and applicable laws and regulations, including healthcare billing standards (if applicable).
  • Foster a culture of continuous improvement within the team by encouraging feedback and proactive problem-solving.
  • Prepare billing reports and key performance indicators (KPIs) for management review, highlighting billing trends and areas for improvement.
  • Collaborate with the customer service and sales teams to resolve billing disputes and customer inquiries effectively.
  • Collaborate with the IT and finance departments to integrate automation tools and technologies for enhancing billing processes.
  • Identify opportunities to streamline billing processes and improve efficiency, proposing and implementing process enhancements as needed.
  • Implement internal controls and auditing mechanisms to ensure the integrity of billing data and protect against fraud or billing errors.
  • Work with customers to resolve billing disputes and facilitate successful payment collection.
What you bring
leadership experience
bachelor's degree
communication skills
billing software
process improvement
detail-oriented
  • 10+ years of experience in billing or accounts receivable, with at least 3 years in a supervisory or team leadership role.
  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred but not required as operational experience in billing will be strongly considered.
  • Excellent communication and interpersonal skills.
  • Strong knowledge of order processing, sales support, billing processes, billing software, and invoicing procedures.
  • Experience in process improvement and implementing efficiency measures.
  • Excellent attention to detail and accuracy in billing operations.
  • Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in using billing software and ERP systems, specifically SAP.
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
  • Began as a small operation and has grown into a leading provider of interior solutions.
  • Specializes in the design, installation, and renovation of flooring, countertops, cabinets, and other interior elements.
  • Serves homebuilders, property managers, and commercial developers with a deep understanding of residential and commercial projects.
  • Operates across the United States, providing nationwide coverage for large-scale construction projects.
  • Completed notable projects including large residential communities, multi-family housing units, and high-end commercial spaces.
  • Has developed strong partnerships with leading suppliers, ensuring top-quality materials and finishes.
  • Recognized for handling projects of varying sizes and complexities, delivering high-quality results on time and within budget.
Culture + Values
  • We act with honesty, transparency, and respect.
  • We work as one team, leveraging each other's strengths.
  • We exceed customer expectations through quality and service.
  • We continuously improve and seek out new solutions.
  • We take responsibility for our actions and decisions.
  • We are committed to environmental responsibility in everything we do.
Environment + Sustainability
2050 Target
Net Zero Carbon Footprint
Aiming to achieve net zero carbon emissions by the year 2050.
  • Commitment to sustainable sourcing and materials.
  • Implementation of energy-efficient practices across operations.
  • Reduction of waste and emissions in line with global sustainability goals.
  • Adopting renewable energy solutions where possible.
Inclusion & Diversity
  • Fostering an inclusive and supportive workplace culture.
  • Commitment to gender equality in recruitment and leadership opportunities.
  • Track record of increasing gender diversity in leadership roles.
  • Promoting an equitable environment for all employees.
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