Description

The Customer Care Representative reports to the Showroom Manager and works full‑time in the Hartford branch. This non‑exempt role supports the showroom’s customer service operations via phone and email. Its primary purpose is to assist customers throughout their buying journey.

Key duties include answering incoming calls promptly, communicating clearly by phone or email, scheduling appointments, and checking order status. The representative also handles stock checks, coordinates deliveries, provides directions to the showroom, and asks probing questions to identify customer needs. They are expected to deliver exceptional service daily, encourage use of the Waterware website, perform pricing calculations or credit‑card transactions, transfer calls efficiently, attend product and service trainings, work Saturdays, and follow the showroom dress code.

• Answer showroom calls promptly and professionally.
• Schedule customer appointments and check order status.
• Perform stock checks and coordinate deliveries.
• Provide accurate showroom directions and assess customer needs.
• Deliver exceptional daily customer service and promote the Waterware website.
• Handle pricing calculations and credit‑card payments.
• Transfer calls quickly to the appropriate personnel.
• Attend product and customer‑service training sessions.
• Work Saturdays and adhere to the showroom dress code.

Requirements

The ideal candidate has at least two years of customer‑service experience, strong verbal and written communication abilities, and a high school diploma or GED. Physical tasks involve standing, sitting, using a computer and telephone, and occasional lifting of up to 20 pounds. The role requires clear close‑vision for computer work and the ability to handle light physical effort.

• Communicate effectively by phone and email.
• Minimum two years of customer‑service experience (preferred).
• Strong verbal and written communication skills.
• High school diploma or GED required.
• Ability to stand, sit, talk, hear, and use computer and telephone.
• Close‑vision capability for computer work.
• Ability to lift up to 20 lb occasionally and 10 lb frequently.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance