Management Surveyor - Residential

Description

The Management Surveyor - Residential has the overall responsibility for the service delivery to our residential managed buildings and private realm (50 Mews, 5 private gardens,). Leading and supporting a team of property managers and facilities managers, ensuring high customer service standards are set and delivered on the Estate.

• Main point of contact for appointed agents (outsourced management) monitoring performance under the contracts KPI’s
• Support the property managers and develop new ways of working, embracing technology to improve the user experience and increase cost recovery.
• Ownership of the expense budgeting, recovery and reconciliation process. Proactively working with our partners to issue timely and accurate information to our residents.
• Proactively manage the team ensuring consistency is delivered (i.e. holds regular residents meetings, record insights, monitor response time, etc.).
• Portfolio performance monitoring and reporting in line with business requirements.
• Budget, monitor and approve the non-recoverable expenditure to support our financial sustainability goal.
• Day to day lead of the property managers and facilities managers (working alongside our service partners) creating a strong team focused on serving the customers.

Requirements

An innovative property management specialist who can help us deliver exceptional service and improve our revenue and amenities in the private realm.

• MRICS, AssocRICS or MTPI qualified
• Demonstrable Customer Service Experience, a good communicator who can adapt to different stakeholders
• Residential Property Management experience, able to demonstrate basic technical building knowledge, in depth understanding of the Residential Service Charge code

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance