Technical Service Representative

Description

• Provide product information to customers, agents, OEM and house accounts, design engineers, and Condair staff.
• Safety: Observes safety and security procedures. Uses equipment and materials properly and as instructed.
• Co-ordinate with Marketing and Sales, Engineering, Production, Purchasing, and Testing regarding specials and irregular orders.
• Adhere to Condair’s Quality Assurance and Health and Safety systems.
• Utilize IOMs, ERP software, electrical schematics, and parts lists to identify and provide proper part numbers.
• Utilizing production floor for training or research.
• May require travel to train on new equipment releases and other Condair items (10 of time?).
• Edit, update and release parts lists.
• Submit all necessary reports and documentation, including but not limited to service reports and reports to communicate end users’ concerns.
• Look at all aspects of any situation, be it from the customers’ point of view or the agents’ while, at the same time, representing the Company and its best interests.

Requirements

• Certificates/Licenses: Valid and up to date passport, and ability to travel within North America and internationally is required.
• Sitting/Standing at a workstation.
• Dependability: Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.
• Reasonable working knowledge of MS Word, Excel, and Outlook. Experience using database software; SAP experience and exposure to BMS is considered an asset.
• Travel approximately 20% of the time. Must be able to travel within Canada and the US unrestricted.
• Possible exposure to weather, heat/cold, wet/humid.
• Ability to Reason: The ability to remain calm and focused under stress, providing technical support over the phone. Tact, courtesy, initiative, and the ability to work efficiently and accurately in an environment of frequent interruptions.
• Computer Skills: Proficient working knowledge of MS Suite, Word, Excel, Outlook, and SharePoint. SAP experience an asset.
• Computer work, data entry.
• Education and Experience: Minimum of 3 years’ experience within the mechanical industry. Experience with humidifiers, dehumidifiers, etc. Technician’s diploma or study in Building Automation System Operation or Electrical Engineering Technologist.
• Kneeling, reaching, lifting up to 40lbs, stooping, and climbing ladders when working on units for the purpose of troubleshooting, testing, training, and learning.
• Language Skills: Fluent in English (reading, writing, spoken) required. Can communicate clearly and professionally in writing, in person and over the phone; use language appropriately in variable situations. Demonstrates ability to communicate technically, in writing and verbally.
• Listening - use of ear/head mounted phone receiver.

Benefits

• Vision benefits
• Free snacks and beverages
• Flexible healthcare spending account
• Life insurance/AD&D
• Paid vacation
• Medical benefits
• Paid sick leave
• A regulated indoor climate.
• Long-term disability insurance
• Short-term disability insurance
• Dental benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance