Assistant Manager - Service Delivery

Description

• Responds to accidents, passenger disturbances and other events and resolves passenger and Bus Operator problems.
• Maintains performance and attendance information for each team member.
• Conducts regular team meetings with team members and provides feedback regarding performance. Attends training in support of team members.
• Coordinates with Command Center personnel to resolve questions about service delays or route detours and changes.
• Conforms with and abides by all regulations, policies, work procedures, and instructions.
• Works with Transportation Superintendents to set goals and outline specific objectives.
• Conforms to all safety rules and wears/uses all appropriate safety equipment.
• Responsible for the daily operations of bus routes, providing leadership and guidance to Bus Operators to ensure a uniform professional approach in the delivery of transit services.
• Creating reports for internal teams, external clients and/or stakeholders. Collaborating with team members to collect and analyze data.
• Acts as a community liaison throughout the service area. Addresses all bus stop and shelter issues and refers to appropriate staff for resolution.
• Identifies and reports bus operator rule violations and provides corrective coaching, counseling, and disciplinary actions.
• Consulting with leadership and other business leaders to identify improvement opportunities.
• Coordinates required special projects within the department. Acts as the liaison between other team members.
• Communicates with customers, co-workers, management, and others in a courteous and professional manner.
• Ensures efficient, safe, and on-time transit operations. Direct responsibility for assigned routes and employees.
• Assists with special event organization and execution (e.g., stadium shuttles, special service requests, promotional outreach, new service adjustments, public hearings etc.).
• Processes passenger complaints and takes corrective action within limits of delegated authority. Maintains communication with Transportation Superintendents regarding all operational issues.

Requirements

• Ability to oversee the work of union and non-union employees.
• Must possess strong leadership skills such as critical and strategic thinking, accountability, customer focused, and a team player.
• Knowledge of public transportation and bus operations systems.
• Maintains knowledge of all routes, detours, and adjusts schedules as needed.
• Able to maintain a high level of confidentiality.
• Strong knowledge of Microsoft Office products and technology applications.
• Ability to develop budgets, cost/benefit analysis, and other analyses required to maintain high performance levels.
• Must be extremely organized and able to prioritize work assignments.
• Ability to work in a fast paced and highly diverse environment.
• Strong analytical and problem-solving skills.
• Skills in planning, scheduling, assigning, monitoring, reviewing, managing and evaluating the work of others.
• Processing information with a team of analysts and other business intelligence analysts. The ability to craft presentations and reports based on recommendations and findings.
• Strong interpersonal skills.
• Ability to work independently with minimal supervision and resolve complaints in a professional, tactful manner.
• Ability to deal effectively with employees at all levels within the organization as well as the public.
• Excellent oral and written communication skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance