Assistant General Manager | Full Time | Courtyard by Marriott | Harrisonburg, VA

Description

• Assists with sales and marketing efforts for the hotel
• Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Assists in analyzing financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action
• Uses appropriate selling techniques to maximize revenue and occupancy
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Conduct work-related functions in a professional manner
• Maintains personal connections with in-house guests and clients in the community to encourage guest loyalty
• Maintains clean and professional appearance of public areas and hotel office
• Assists in inspecting guestrooms to ensure all company and brand cleanliness standards are met
• Assists in monitoring and upholding procedures for control of supplies, keys, monies and credit
• Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting
• Oversees all departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints. Departments include engineering, housekeeping, front desk, sales, and food and beverage where applicable

Requirements

• Strong interpersonal and communication skills
• Three years of hotel experience with two years in a management position
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and finesse
• Demonstrates and provides exceptional guest service to all hotel guests
• Ability to speak clearly and listen attentively
• Maintains knowledge, skills, and abilities needed to perform any position at the hotel
• College degree or the equivalent in related work experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance