Assistant General Manager | Full Time | Courtyard by Marriott | Harrisonburg, VA

Overview

Assist GM managing hotel operations, staff, finances, and guest service.

Key Responsibilities

• sales marketing
• recruitment
• financial analysis
• revenue management
• quality assurance
• operations oversight

Tasks

-Assists with sales and marketing efforts for the hotel -Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues -Assists in monitoring and upholding procedures for safety of guests and hotel team members -Assists in analyzing financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action -Uses appropriate selling techniques to maximize revenue and occupancy -Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action -Conduct work-related functions in a professional manner -Maintains personal connections with in-house guests and clients in the community to encourage guest loyalty -Maintains clean and professional appearance of public areas and hotel office -Assists in inspecting guestrooms to ensure all company and brand cleanliness standards are met -Assists in monitoring and upholding procedures for control of supplies, keys, monies and credit -Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting -Oversees all departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints. Departments include engineering, housekeeping, front desk, sales, and food and beverage where applicable

Requirements

• communication
• management
• organizational
• guest service
• college degree
• stress management

What You Bring

-Strong interpersonal and communication skills -Three years of hotel experience with two years in a management position -Strong organizational skills and attention to detail -Ability to handle stressful situations with poise and finesse -Demonstrates and provides exceptional guest service to all hotel guests -Ability to speak clearly and listen attentively -Maintains knowledge, skills, and abilities needed to perform any position at the hotel -College degree or the equivalent in related work experience

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About Oci Hospitality

-Founded with a passion for delivering exceptional hospitality experiences, OCI Hospitality has grown into a trusted leader in the sector. -Specializes in the development, management, and operation of both residential and commercial properties, particularly in hospitality. -With a focus on long-term partnerships, OCI Hospitality is known for its innovative approach to managing properties and creating value. -Has a history of transforming underperforming properties into successful, thriving venues, driving profitability through strategic improvements. -Typical projects range from luxury hotels to high-end residential complexes, with an emphasis on sustainability and high-quality service. -OCI Hospitality stands out for its ability to seamlessly blend operations across multiple hospitality niches, creating versatile and adaptable spaces.

Sector Specialisms