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Part-Time Management Center Attendant (Friday - Sunday, 4PM - 12AM)
Comstock Companies
Manage parking facility operations, customer service, and equipment maintenance on weekends.
14d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Part Time
Reston, VA
Onsite
Company Size
500 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Commercial
Mixed-use
Transit-oriented development
Industrial
Infrastructure
Buildings
Energy
Role
What you would be doing
facility ops
incident reporting
customer support
parking software
equipment troubleshooting
safety audits
- Directly oversee all day-to-day activities associated with opening, managing, and closing the facility
- Notify management of any situation that needs attention
- Complete small cleaning or maintenance tasks according to the company's maintenance checklists
- Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office
- Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
- Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes
- Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications
- Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
- Complete daily activity reports for facility; responsible for completion of accident report
- Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary
- Fill in for front line associates during their absences
- Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems
- Determine the need for maintenance and/ or repairs and forward to the Property Manager
- Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates
- Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
- Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times
- Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards
- Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores
- Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance
- Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
What you bring
high school
driver's license
microsoft office
customer focus
service experience
communication
- Ability to communicate effectively both verbally and through written correspondence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Ability to perform basic math calculations
- Ability to establish strong working relationships with others in team setting
- Ability to safely drive a standard or automatic transmission vehicle
- Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer
- One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting
- Ability to provide customer resolution in a professional and friendly manner
- A high school degree is required
- Exceptional oral and written communication, active listening, and organizational skills
- Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
- Ability to read and comprehend verbal instructions and written correspondence
- Have and maintain a valid driver's license
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Ability to work weekends required
- Self-directed and able to work independently, with minimal supervision
- Familiarity with Microsoft office and computer systems in a fast-paced environment
- Must be customer-focused and results-oriented
- Enjoy a Friendly Work Environment that values collaboration
- Free Parking and EV charging
- Opportunities for Advancement within our expanding portfolio
- Parental Leave Program
- Annual Professional Development Funds to fuel your growth
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a vision to redefine real estate development and construction across the United States.
- A track record of delivering high-quality, innovative residential, commercial, and industrial projects.
- Focused on a wide range of sectors, from heavy civil to government, ensuring a deep impact on communities.
- Committed to using cutting-edge technology and sustainable practices to create lasting value.
- Known for tackling complex and large-scale projects, including mixed-use developments and urban infrastructure.
- With years of experience, the company has established a reputation for precision, reliability, and excellence.
- Believes in acting with integrity, honesty, and transparency in everything they do.
- Values collaboration and strength through teamwork, emphasizing the importance of each person's ideas and expertise.
- Committed to achieving the highest standards in all aspects of their business.
- Embraces change and continuously seeks innovative solutions to meet clients' needs.
- Takes responsibility for actions and delivers results with a strong sense of ownership.
2050 Net Zero
Net Zero Commitment
Aiming to achieve net-zero carbon emissions across all operations by the year 2050.
- Prioritize sustainable development practices in all projects, utilizing eco-friendly materials and technologies.
- Incorporates green building certifications such as LEED and ENERGY STAR in its developments.
- Actively engaged in environmental preservation, integrating nature-based solutions where possible.
- The company prioritizes fostering an inclusive and diverse workplace.
- They have set goals for increasing diversity within leadership and operational teams.
- The company actively tracks diversity metrics, including gender representation and racial diversity.
- The company has committed to improving gender equity, with specific targets for female leadership roles.
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