Customer Account Specialist
1 days ago
$55,000 - $65,000
Junior (1-3 years)
Full Time
Wilmington, Delaware, United States
Office Full-Time
Your recruiting firm
- Superior Skilled Trades has been a trusted partner in providing skilled trade professionals across the U.S.
- The company serves a wide range of industries, delivering top-tier talent for both short-term and long-term projects.
- With a focus on quality, they place experts in sectors like industrial, energy, and heavy civil.
- Over the years, the company has built a reputation for reliability and excellence in matching the right skills to the right projects.
- Their network of professionals has been pivotal in completing critical infrastructure projects, from energy facilities to transportation systems.
- Their expertise spans from handling complex commercial developments to heavy industrial maintenance.
- Standout projects include large-scale energy plants and cutting-edge infrastructure developments.
Description
order processing
account management
issue resolution
product knowledge
sales forecasting
customer reporting
In this role the specialist will maintain extensive daily contact with customers, manage orders from intake to invoicing for both domestic and international clients, open and keep customer accounts up to date, and resolve obstacles such as availability, specifications, pricing, invoicing, payment, and transportation issues.
The candidate must maintain deep knowledge of product specifications, handle complaints with effective feedback and solutions, communicate the brand consistently, track customer feedback, prepare weekly sales projections, and provide insight during forecasting and budgeting while participating constructively in internal team discussions.
- Build sustainable customer relationships through daily direct communication
- Process domestic and international orders from intake through invoicing
- Open and maintain customer accounts and associated information
- Resolve customer issues related to availability, specifications, pricing, invoicing, payment, and transportation
- Maintain comprehensive knowledge of product and material specifications
- Handle complaints by providing feedback and timely solutions
- Compile and report on customer satisfaction feedback
- Prepare weekly sales forecasts for management
- Participate in customer forecasting and budgeting with account managers
- Contribute customer insights in internal team discussions
- Adhere to the company's Code of Conduct
Requirements
bachelor's
customer service
erp
sap
excel
salesforce
Direct hire seeking an experienced Customer Account Specialist for the Bear, DE area, requiring proven experience working with customers in a manufacturing or production environment.
Required qualifications include a bachelor’s degree in business administration or a related field (or equivalent experience), 2‑5 years of relevant customer‑service or account‑management experience—ideally in pharmaceutical, packaging, or manufacturing sectors—with cGMP experience considered a plus, and proficiency in ERP systems (SAP or Oracle), Microsoft Office (Excel, Outlook), and preferably CRM tools such as Salesforce.
Interested applicants should text "CAS" to 904‑712‑6140 for faster response.
- Communicate brand identity and corporate position consistently
- Hold a bachelor’s degree in business administration or related field (or equivalent experience)
- Possess 2–5 years of customer service, account management, or sales support experience, preferably in pharma, packaging, or manufacturing
- Experience with cGMP environments is a plus
- Proficient with ERP systems such as SAP or Oracle
- Strong Microsoft Office skills, especially Excel and Outlook
- Familiarity with CRM software like Salesforce is beneficial
Benefits
The position offers a salary range of $55,000 to $65,000 and a benefits package that includes medical, dental, vision, paid time off, 401(k), short‑term disability, and employee life insurance, with a regular Monday‑Friday schedule from 8 am to 5 pm.