Senior Social Media Executive (Internal applicants only)New at West Coast Partnership Development in Birmingham, England, United Kingdom | Kablio
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Senior Social Media Executive (Internal applicants only)New
West Coast Partnership Development
Shadow operator designing, developing and mobilising high‑speed and conventional rail services.
Manage and respond to customer service inquiries across social media platforms.
11 days ago ago
Entry-level
Internship
Birmingham, England, United Kingdom
Office Full-Time
Company Size
64 Employees
Service Specialisms
Project Management
Consulting
Engineering
Property Development
Design
Technical Services
Sector Specialisms
Rail Transport
High-Speed Rail Services
Public Transport Operations
Infrastructure Development
Passenger Services
Transport Planning
Service Integration
Workforce Training and Development
+3 more
Role
Description
trend analysis
social monitoring
stakeholder engagement
customer response
team support
Utilise trends to enhance engagement
Support leadership and represent the team when needed
Monitor social media activity and flag emerging risks
Engage with customers, stakeholders, and media partners
Deliver timely, accurate, and professional customer responses
Requirements
proactive
fast-paced
social media
customer service
communication
judgment
Ability to work proactively in a fast-paced environment
Proven experience in social media customer service
Strong communication and judgment skills
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
$15M Revenue
Annual Financial Performance
Generated an annual revenue of $15 million as of March 2025.
2029 Integration
HS2 Readiness
Planning for HS2 integration to begin from 2029.
OBE Award
Industry Recognition
Leadership earned the OBE award for contributions to the rail industry.
Operates as the shadow operator alongside Avanti West Coast on the West Coast Main Line.
Designs, develops, and mobilizes high-speed rail service operations and associated conventional network.
Works directly with HS2 Ltd and the UK Department for Transport on rail infrastructure projects.
Head office situated at 338 Euston Road, London – central to its rail network focus.
Culture + Values
No explicit official culture or values listed on public site or LinkedIn.
Environment + Sustainability
2050 Target
Net Zero Ambition
The company aims to achieve net zero across its entire supply chain, including Scope 3 emissions.
Committed to measuring and reducing carbon emissions across Scope 1, 2 and 3.
Partnered with Arete Zero Carbon since 2023 to develop carbon reduction plan.
Established a monthly sustainability committee to track progress.
Working on building a carbon baseline and implementing waste, air quality, noise & vibration management plans.
Inclusion & Diversity
No detailed DEI strategy or gender-related statistics found publicly
LinkedIn description states value in workforce diversity but no measurable targets or outcomes provided
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