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Helpdesk Technician Tier I
5812 Investment Group
First level technical support for employee IT issues, collaborating with Systems and Networking teams to troubleshoot and resolve hardware, software, and network problems.
19d ago
Junior (1-3 years)
Full Time
Columbus, OH
Onsite
Company Size
150 Employees
Service Specialisms
Investment
Property Development
Real Estate Services
Financial Advisory
Project Management
Sector Specialisms
Residential
Multi-family Apartments
Role
What you would be doing
track tickets
document procedures
train employees
troubleshoot tech
monitor trends
escalate issues
- Record, track, and prioritize support tickets using the company's ticketing system, ensuring accurate and detailed documentation of user inquiries, issues, and resolutions.
- Document procedures and troubleshooting guides for reference and knowledge sharing
- Provide technology training to employees when necessary
- Use of hands and arms to use a computer keyboard.
- Provide first and second-level technical support to internal employees via phone, email, or in-person, ensuring timely and effective resolution of their IT-related issues.
- Assist users with troubleshooting hardware, software, and network problems, including desktops, laptops, printers, mobile devices, and other peripherals.
- Keep up-to-date with technology trends and advancements to enhance knowledge and skills related to Helpdesk support.
- Identify and escalate complex or unresolved issues to the appropriate IT teams or higher tier support
What you bring
windows/office
communication
problem solving
high school
heavy lifting
urgency
- Able to walk, climb stairs, stand and squat or perform property inspections and tours including during adverse weather conditions.
- Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting infrastructure etc.)
- Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequently need to see small detail.
- Knowledge of common hardware and software systems; including Windows and Office
- Constant need (66% to 100% of the time) to communicate over telephone and in person.
- High school diploma or equivalent.
- Frequent need (66% to 100% of the time) to respond to and repair infrastructure at company locations within the greater Columbus area
- 1-25 lbs. Constant need (40% to 100% of the time)
- 25-75 lbs. Frequent need (11% to 40% of the time)
- Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above.
- 75-100 lbs. Occasional need (1% to 10% of the time)
- Ability to sit for up to 8 hours at a time.
- Constant need (66% to 100% of the time) to communicate over telephone, and in person with management, vendors, and residents.
- Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical staff
- Possess a sense of urgency, responding promptly to employee needs
- HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.
- Over 150 lbs. Rare need (less than 1% of the time)
- Ability to work in excess of 40 hours a week on a regular basis.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- company may perform background checks as part of the hiring process.
Company
Overview
2019 Founded
Year Established
The company was established in 2019 and quickly became a prominent property management firm in Columbus, Ohio.
- It acquires existing multifamily properties—townhomes and apartment complexes—and renovates them into rental communities.
- Typical projects involve rebranding and refurbishing aging housing stock, often under 'Eden' branded communities in Columbus and surrounding areas.
- Financially, it is a private firm growing through acquisitions rather than public markets, focusing on remodeling rather than new development.
- Sector specialisms include Residential rentals and Property Management across central-Ohio communities.
- Unusually, the firm maintains minimal public leadership profiles and has faced persistent tenant complaints about maintenance and communication.
- Rebuild. Our desire is to breathe new life, new purpose into everything we touch. No matter what it may have been before, after it will be a place YOU want to be.
- Restore. Our drive is to restore your faith in the goodness of others. Whether you are a customer, client, resident or colleague, we want to make sure you know good, honest people and practices still exist.
- Reside. Our hope is to create an environment where you can thrive. A place you want to stay. When you walk in, we want it to be home.
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