Analyst Customer Support IT
Kinder Morgan, Inc.
Provide telephone-based IT help desk support for desktop technologies.
9 days ago ago
Experienced (8-12 years)
Full Time
Birmingham, AL
Office Full-Time
Company Size
10,933 Employees
Service Specialisms
Pipeline Transportation
Storage
Terminals
Energy Infrastructure
Natural Gas Transportation
Liquid Transportation
Carbon Management
Renewable Energy
Sector Specialisms
Energy
Infrastructure
Oil and Gas Pipelines
Petroleum Products Transportation
Liquids Terminals
Natural Gas Pipelines
Carbon Dioxide Injection
Carbon Sequestration
Role
What you would be doing
km integration
troubleshooting
phone support
user training
automation monitoring
ticket management
- Assist with integration of data into KM systems where appropriate.
- Apply problem-solving skills and break down complex problems into solvable segments.
- Simulates or recreates user problems to resolve operating difficulties.
- Provide telephone support for problem resolution relating to both technology and software applications.
- Provide user training and support for developed applications.
- Monitor the effectiveness of overall office automation and user knowledge to increase the efficiency and productivity of staff and management.
- Provides after-hour support as part of on-call rotation required for our business environment
- Print queue management
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Work within a ticketing system to document the resolution of reported IT issues.
What you bring
customer service
windows
citrix
it associate
communication
dell
- A strong customer service attitude and desire to assist others is essential.
- Write effectively and understand verbal and written communications, including but not limited to email.
- Dell PC equipment
- Windows Desktop/Server OS
- Citrix Receiver/Workspace
- Must have proven organizational, administrative, interpersonal, and communication skills.
- Information Technology Associates Degree or equivalent experience in an IT support role.
- The successful candidate will be required to clear a drug screen and a complete background check, including a credit report (as applicable to the position), after an offer has been extended and prior to being employed
- Understanding and practicing the Kinder Morgan Core Principals
- Speak clearly, both in person and by telephone, using a high level of verbal skills and careful listening.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must clear a drug screen.
- must complete a background check, including a credit report (if applicable).
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Company
Overview
Founded in 1997
Company Origin
Established in 1997, the company was co-founded by Richard Kinder and William Morgan.
79,000 miles
Pipeline Network
Operates one of the largest pipeline networks in North America.
40% of U.S. natural gas
Market Share
Transports approximately 40% of the U.S. natural gas supply annually.
$1.7 billion project
Major Infrastructure
Undertakes significant capital projects, including a major natural gas line in Texas.
- Pioneered the MLP structure to grow rapidly.
- Functions as a toll‑road for energy: fee‑based transport and storage of natural gas, crude, refined products, and CO₂.
- Its four core segments—Natural Gas Pipelines, Products Pipelines, Terminals and CO₂—span diverse energy needs.
- Annually transports ~2.1 million barrels/day of petroleum products.
- Projects range from traditional pipelines to CO₂‑enhanced oil recovery.
- Notable history includes a 2014 full merger of multiple units into a single public firm and big-ticket acquisitions.
- Also owns Tennessee Gas Pipeline and Plantation Pipeline, linking Gulf, coastal, and inland U.S. markets.
- Distinctive facts: led by a $1‑salary chairman model, publishes its budget publicly and runs vessels via Jones Act fleet.
- Backlog includes ~$8 b natural gas projects, fueling expansion tied to AI, data centers, LNG, and industrial demand.
- Safety is a core value.
- Operating with integrity and transparency is a priority.
- Commitment to environmental protection is a key focus.
- Striving for operational excellence is essential.
- Fostering a culture of accountability is central.
- Valuing innovation and continuous improvement drives growth.
2050 Target
Net Zero
Aim to achieve net zero emissions by 2050 to combat climate change.
35% Reduction
Methane Emissions
Committed to cutting methane emissions by 35% by 2025 to address environmental impact.
- Investing in carbon capture technology.
- Committed to reducing overall greenhouse gas emissions.
- Engaging in environmental stewardship through land and wildlife protection.
- Focused on sustainable energy solutions.
29% women leadership
Women in Leadership Roles
Reflects the proportion of women in leadership positions within the company.
- Committed to fostering an inclusive work environment.
- Launched several initiatives to increase workforce diversity.
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