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IT Support Specialist
Procore Technologies
23d ago
$26,000 - $36,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Austin, TX
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Construction management
Project management
Preconstruction
Workforce management
Financial management
Analytics
Technical support
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
compliance support
knowledge sharing
technical development
service improvement
ticket management
av support
- Fully supports compliance requirements such as MDM enrollments, physical hardware handling procedures and ensuring work is documented by tickets.
- Actively transfers knowledge throughout the organization, participates in knowledge sharing projects to develop best practices, conducts technology/application deep dive sessions, and mentors junior staff and new hires.
- Increase personal technical knowledge through development time, focusing on system features and identifying opportunities to add value to the business.
- Continuously strives to improve our service offering for end users, assisting with improvement and education in a specialized focus area that shifts quarterly.
- Manages own queue of tickets according to SLAs and agreed procedures.
- Supports office events by providing and supporting AV technical solutions.
- Perform tasks related to the day-to-day operations of several large implemented enterprise business systems, including operation, training, troubleshooting, diagnosing and supporting these systems (Google Workplace, Windows, Mac OS, Slack, etc.).
- Manages tasks and projects in a fast-paced operations environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
What you bring
jamf
intune
itil
collaboration
communication
active directory
- Has experience with MDM (Mobile Device Management) systems such as JAMF and MS Intune.
- Hands-on experience with IT systems such as Active Directory, Okta, Google Workspace, Zoom, Slack, and related technologies with an understanding of computer networks (LAN/WAN/wireless/VPN).
- Minimum of 3 years experience in an IT support role.
- The ability to collaborate cross departmentally to help identify trends and areas of potential improvement in IT services offered to the business.
- Thoughtful communicator with excellent verbal and written communication skills.
- Strong attention to detail and a high degree of self-motivation and task management skills.
- Strong customer service attitude and a genuine desire to help others.
- Experience with managing incidents, requests, and problems according to an ITIL/ITSM framework.
- Must be able to lift at least 25 lbs and read a 24” monitor at a resolution of 1920x1080.
- Demonstrated experience supporting devices and peripherals running on Windows, OSX, Android, and iOS.
- Associate’s or Bachelor's Degree in Computer Science, MIS, IT or related discipline or equivalent experience.
- Understands all aspects of end user support and technical/functional capabilities.
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
Founded 2003
Year Founded
The company was established with the goal of simplifying construction project management through innovative software solutions.
Largest Construction Tech Company
Global Ranking
Procore stands among the largest private companies in the construction technology sector worldwide.
- The company developed a cloud-based software platform designed to streamline collaboration between stakeholders in the construction industry.
- Procore’s platform includes tools for project planning, financial management, quality and safety, and field communication.
- The platform’s real-time data updates and mobile accessibility are essential for keeping projects on track, improving efficiency, and reducing costs.
- Notable clients include large construction firms and contractors that manage complex and multi-million dollar projects.
- Procore continues to innovate in the construction tech space, regularly releasing new features and integrations to enhance project management and workflows.
- They champion each other.
- They build what they believe in.
- They do the right thing.
- They take ownership.
- They focus on outcomes.
- They believe in the power of people.
2030 Target
Net Zero Emissions
Committed to achieving net zero emissions by 2030.
100% Renewable Energy
Data Centers Powered
Transitioned to 100% renewable energy for its data centers.
- Actively tracks and works to reduce emissions through energy-efficient data centers, green initiatives, and sustainable office practices.
- Encourages a sustainable work culture through the integration of green building and energy management tools.
By 2025
Gender Parity Target
The company aims to achieve gender parity across all levels of leadership.
30%
Women Globally
Women make up 30% of the workforce, with efforts to increase representation in technical roles.
- Committed to building a diverse and inclusive workforce.
- Actively measures and reports on diversity in hiring, including gender and ethnicity, and implements programs to support underrepresented groups.
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