IT Service Desk Assistant

Description

• Identifying, diagnosing, and resolving hardware and software issues.
• Communicating effectively with users to understand their IT requirements and relaying relevant information to the wider IT team.
• Supporting IT admin tasks, including procurement and general administration
• Adhering to and promoting the organisation's IT policies.
• Installing and updating software applications.
• Assisting with the setup and configuration of laptops, desktops, mobile phones, and tablets.
• Providing support for IT projects and system upgrades as needed.
• Maintaining the security of the IT infrastructure
• Provide first-line IT Service Desk support to internal users, addressing incidents and requests by phone, email, service desk, remote tools, and in person.

Requirements

• Good communication and outstanding customer service skills
• Ability to provide telephone support to remote users of all levels
• A full UK driving licence is preferable
• Some knowledge of Android and iOS on both phones and tablets
• Ability to be dynamic, self-motivated, and work on own using own initiative is essential
• Ability to install, support and maintain hardware and software
• Some Previous IT support role experience (Preferable)
• Ability to work under pressure and to tight deadlines
• Well-developed all-round IT and people skills
• Good knowledge and experience of Windows 10 & 11 and Microsoft 365
• Good knowledge of PC and Laptop hardware

Benefits

• Life Assurance
• A flexible benefits programme including the option to buy additional holidays, health cash plan and discounted gym membership
• Contributory pension scheme
• Up to £27,500 depending on experience
• Regular training and career development

Training + Development

Interview process

Visa Sponsorship

Security clearance