Scheme Manager at Pinnacle Group Limited in Hucknall, England, United Kingdom | Kablio

Role

Description

void turnaround

housing support

qube pm

property inspections

telecare testing

repairs management

Conduct all property management duties for the portfolio including full void turnaround from void inspection to property letting
To provide intensive housing management and independent living support to residents of the site, ensuring support is tailored to meet individual needs by working closely with the on-site care team, who are responsible for reviewing and updating residents care plans, to ensure any identified changes needed are shared promptly.
To support central services to in managing issues affecting the site e.g. Income collection
To carry out all Housing Management duties including managing ASB, Tenancy queries and changes, drafting and serving legal notices and attending court where required.
To carry out estate duties including inspections and management of contractors delivering on the site.
To manage regular resident engagement events, this may occasionally be out of hours and on weekends
To progress and manage all tenant repairs and log all repairs via Qube PM software.
To carry out property inspection visits and pre-check out visits with tenants for the portfolio.
To test and ensure the telecare and other services are working, including monitoring of the response service, and resident contact information is accurate and up to date
Review tenancies and manage the renewal process and keep and maintain all tenancy records up to date.
To ensure all building / property management and compliance documents are valid and ensure all works required are ordered before they are due and within budget
Management of Repairs and Maintenance.

Requirements

care act

housing legislation

cih/arla

word/excel

repair management

communication

The ideal candidate will have a strong understanding of the Care Act, housing-related support and the wider care sector, alongside experience in supported or sheltered housing services. You’ll bring excellent knowledge of housing legislation, property management and compliance, as well as proven ability to manage repairs and tenancy issues effectively. Strong communication, IT proficiency and report-writing skills are essential, along with the ability to work proactively and flexibly under your own initiative. If you’re passionate about delivering exceptional housing services and making a real difference in people’s lives, we’d love to hear from you.

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Strong knowledge of the Care Act, housing-related support, wider care sector, and housing legislation/best practice.
Familiarity with affordable rent unit management, residential lettings, property industry, and diagnosing/instructing repairs.
Understanding of current property industry practices and compliance standards.
Experience in care sector roles (supported or sheltered housing, care/support services) and frontline housing management, including sheltered housing.
Excellent IT (Word, Excel) and communication skills; CIH/ARLA qualification or willingness to obtain.

Benefits

Personal Development Plans

Season Ticket Loans

Retail Discounts

Maternity/paternity packages

Additional Annual Leave

Cycle to Work Scheme

Enhanced Pension Scheme

Sick Pay Schemes

Employee Assistance Programme

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

Private Medical Insurance

Childcare Assistance

Flexible Working Arrangements

Life Assurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

30 years

Years in Operation

The company has been operational for over three decades.

70,000 homes

Managed Properties

Overseeing a significant portfolio of mixed-tenure housing units across the UK.

160+ sites

Educational Facilities

Provides facilities management services to a wide range of educational institutions.

49,000 homes

Military Housing

Responsibly manages housing for Armed Forces families under long-term contracts.

Projects range from award-winning large-scale regeneration in south London to integrated campus services for universities.
Specialisms include mixed-tenure housing management, facilities management in education and community spaces, and workplace services.
It stands out for vertically integrated delivery—from front-line caretaking and cleaning to technology-driven neighbourhood stewardship.
Backed by investment arms like Pinnacle Spaces and Armadillo Analytics, it innovates in affordable homes and built-environment insights.

Culture + Values

Be smart, on time, polite and courteous, embrace diversity and take care of company property and the impact our work has on communities.
Embrace the contributions of others, be inclusive in decision-making and get involved in areas outside your own work area and in the communities we work in.
Do what you say you’re going to do, respect confidentiality and uphold the reputation of the company.
Look for better ways of working, challenge poor behaviour and performance.
Take personal responsibility, exceed individual objectives and make a positive difference by putting customers first, being responsive and solving their problems.

Environment + Sustainability

Net Zero by 2025

Emissions Reduction Target

Direct emissions reduction target set for 2025, aligned with Science Based Targets.

21% CO₂ Reduction

Revenue Growth with Lower Emissions

Achieved a 21% reduction in CO₂ emissions per £1 million revenue despite a 43% increase in revenue since 2020.

38% Scope 1 Reduction

Emissions from Operations

Significant reduction in direct emissions from company operations.

127% EV Growth

Electric Vehicle Deployment

Increased the number of electric and hybrid vehicles in the fleet by 127% year-over-year, now comprising 23% of the fleet.

Fleet electrification: 41 electric/hybrid vehicles deployed; now 23% of fleet.
FY24 emissions per £1 million revenue: 78.77 tCO₂e, an 8% reduction from FY23.

Inclusion & Diversity

74% Employees

Trust in Decision-Making

74% of employees feel trusted to make decisions independently in their roles.

79% Employees

Reflect Values

79% of employees believe their behavior aligns with company values.

70 Apprentices

Apprenticeship Enrolment

70 staff members participated in apprenticeship programs in FY24.

Investors in People silver accreditation; noted for advanced organisational values, colleague empowerment, sustainability and continuous improvement culture.

Articles

Careers

About Us

Role

Description

void turnaround

housing support

qube pm

property inspections

telecare testing

repairs management

Conduct all property management duties for the portfolio including full void turnaround from void inspection to property letting
To provide intensive housing management and independent living support to residents of the site, ensuring support is tailored to meet individual needs by working closely with the on-site care team, who are responsible for reviewing and updating residents care plans, to ensure any identified changes needed are shared promptly.
To support central services to in managing issues affecting the site e.g. Income collection
To carry out all Housing Management duties including managing ASB, Tenancy queries and changes, drafting and serving legal notices and attending court where required.
To carry out estate duties including inspections and management of contractors delivering on the site.
To manage regular resident engagement events, this may occasionally be out of hours and on weekends
To progress and manage all tenant repairs and log all repairs via Qube PM software.
To carry out property inspection visits and pre-check out visits with tenants for the portfolio.
To test and ensure the telecare and other services are working, including monitoring of the response service, and resident contact information is accurate and up to date
Review tenancies and manage the renewal process and keep and maintain all tenancy records up to date.
To ensure all building / property management and compliance documents are valid and ensure all works required are ordered before they are due and within budget
Management of Repairs and Maintenance.

Requirements

care act

housing legislation

cih/arla

word/excel

repair management

communication

Strong knowledge of the Care Act, housing-related support, wider care sector, and housing legislation/best practice.
Familiarity with affordable rent unit management, residential lettings, property industry, and diagnosing/instructing repairs.
Understanding of current property industry practices and compliance standards.
Experience in care sector roles (supported or sheltered housing, care/support services) and frontline housing management, including sheltered housing.
Excellent IT (Word, Excel) and communication skills; CIH/ARLA qualification or willingness to obtain.

Benefits

Personal Development Plans

Season Ticket Loans

Retail Discounts

Maternity/paternity packages

Additional Annual Leave

Cycle to Work Scheme

Enhanced Pension Scheme

Sick Pay Schemes

Employee Assistance Programme

Private Medical Insurance

Childcare Assistance

Flexible Working Arrangements

Life Assurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

30 years

Years in Operation

The company has been operational for over three decades.

70,000 homes

Managed Properties

Overseeing a significant portfolio of mixed-tenure housing units across the UK.

160+ sites

Educational Facilities

Provides facilities management services to a wide range of educational institutions.

49,000 homes

Military Housing

Responsibly manages housing for Armed Forces families under long-term contracts.

Projects range from award-winning large-scale regeneration in south London to integrated campus services for universities.
Specialisms include mixed-tenure housing management, facilities management in education and community spaces, and workplace services.
It stands out for vertically integrated delivery—from front-line caretaking and cleaning to technology-driven neighbourhood stewardship.
Backed by investment arms like Pinnacle Spaces and Armadillo Analytics, it innovates in affordable homes and built-environment insights.

Culture + Values

Be smart, on time, polite and courteous, embrace diversity and take care of company property and the impact our work has on communities.
Embrace the contributions of others, be inclusive in decision-making and get involved in areas outside your own work area and in the communities we work in.
Do what you say you’re going to do, respect confidentiality and uphold the reputation of the company.
Look for better ways of working, challenge poor behaviour and performance.
Take personal responsibility, exceed individual objectives and make a positive difference by putting customers first, being responsive and solving their problems.

Environment + Sustainability

Net Zero by 2025

Emissions Reduction Target

Direct emissions reduction target set for 2025, aligned with Science Based Targets.

21% CO₂ Reduction

Revenue Growth with Lower Emissions

Achieved a 21% reduction in CO₂ emissions per £1 million revenue despite a 43% increase in revenue since 2020.

38% Scope 1 Reduction

Emissions from Operations

Significant reduction in direct emissions from company operations.

127% EV Growth

Electric Vehicle Deployment

Increased the number of electric and hybrid vehicles in the fleet by 127% year-over-year, now comprising 23% of the fleet.

Fleet electrification: 41 electric/hybrid vehicles deployed; now 23% of fleet.
FY24 emissions per £1 million revenue: 78.77 tCO₂e, an 8% reduction from FY23.

Inclusion & Diversity

74% Employees

Trust in Decision-Making

74% of employees feel trusted to make decisions independently in their roles.

79% Employees

Reflect Values

79% of employees believe their behavior aligns with company values.

70 Apprentices

Apprenticeship Enrolment

70 staff members participated in apprenticeship programs in FY24.

Investors in People silver accreditation; noted for advanced organisational values, colleague empowerment, sustainability and continuous improvement culture.

Articles

Careers

About Us