Security Team Member - Control Room Operator at Assetlink in Hoppers Crossing, Victoria, Australia | Kablio

Role

Description

alarm response

emergency coordination

cctv monitoring

guard dispatch

reporting

visitor induction

Fire Alarm Response, EWS Mimic Panel Operation (Warden) and provide accurate reports
Assist with Emergency Situations as they arise
Monitor and operate CCTV cameras and associated equipment
Provide assistance with the induction and signing in of contractors and other site visitors
Manage various communications to the control room, dealing with Client, Tenant and Customer enquiries and/or issues
Coordinate emergency incidents i.e. fire, bomb threat or any other critical incident
Disperse Guards to potential situations caught on CCTV and monitor situations until the closure of the incident
Maintain daily reporting requirements within agreed timelines
Provide exceptional customer service to internal/external stakeholders
Maintain all Security aspects around the Control Room including key registers, contact lists and leave registers

Requirements

security licence

first aid

cpr

ms office

control room

emergency response

Ability to respond to emergency situations
High level of computer literacy and MS Office skills
An ability to form effective client and tenant relationships
Previous Control Room and monitoring experience (preferred)
Must have full working rights in Australia.
Ability to work up to 12-hour shifts
Excellent, well-groomed and corporate-appropriate presentation
VIC Security Licence including control room function
Ability to work as a part of the Security Team and individually
First Aid Qualification and valid CPR (essential)
Confident interpersonal and communication skills (written & verbal)
Strong multitasking ability
The ability to produce high-quality performance reports

Benefits

Reward and recognition incentives
A safe and supportive working environment
Free uniform
Career development
Ongoing training and development
7-day availability

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Began as a facilities management service provider, focusing on delivering efficient and sustainable solutions.
With a strong presence in Australia, built a reputation for offering tailored facilities services to a range of industries.
Specializes in asset management, including maintenance, cleaning, security, and more, across diverse sectors.
Worked on notable projects in sectors such as commercial real estate and industrial facilities, ensuring operational excellence.
Operational excellence and commitment to service delivery have enabled it to maintain long-term relationships with clients.
Diversified its service offerings, growing its capabilities and reach within the facilities management space.

Culture + Values

Passion - We are passionate about everything we do!
Customer Service - Customer service is a top priority, focusing on customer experience.
Health & Safety - Safety is non-negotiable and a top concern.
Empathy - We care about each other and prioritize empathy.
Teamwork - Teamwork is emphasized, coming together as one team.
Excellence - Excellence is pursued by aspiring to achieve the highest standards.
Sustainability - Sustainability is a focus, caring about our future.

Environment + Sustainability

100%

Carbon Offset

Achieved through tree planting initiatives that offset all vehicle emissions.

Energy efficiency initiatives – measuring and increasing use of renewable sources
Waste minimisation via reuse & recycle programs
Use of biodegradable chemicals and micro-fibre cleaning technology
Certified to ISO 14001 with six‑monthly audits ensuring ongoing environmental management
Commitment to reducing own and clients’ environmental footprint through systems and procedures

Inclusion & Diversity

80 Nationalities

Diverse Workforce

The company employs individuals from 80 different nationalities, reflecting a globally inclusive workplace.

Committed to promoting diversity at all work sites; encouraging applications from Indigenous, LGBTIQA, people with disabilities, women, and other groups.
Assetlink Indigenous Services has an approved Innovate Reconciliation Action Plan with goals to increase cultural understanding, promote reconciliation, consult Traditional Owners, and drive NAIDOC Week participation.
AIS community roadmap includes establishing premium property services, fostering community partnerships, and developing community engagement metrics.
Member of Supply Nation and committed to creating business opportunities for Supply Nation Certified Indigenous businesses.

Articles

Assetlink Services

Commercial facilities services

Role

Description

alarm response

emergency coordination

cctv monitoring

guard dispatch

reporting

visitor induction

Fire Alarm Response, EWS Mimic Panel Operation (Warden) and provide accurate reports
Assist with Emergency Situations as they arise
Monitor and operate CCTV cameras and associated equipment
Provide assistance with the induction and signing in of contractors and other site visitors
Manage various communications to the control room, dealing with Client, Tenant and Customer enquiries and/or issues
Coordinate emergency incidents i.e. fire, bomb threat or any other critical incident
Disperse Guards to potential situations caught on CCTV and monitor situations until the closure of the incident
Maintain daily reporting requirements within agreed timelines
Provide exceptional customer service to internal/external stakeholders
Maintain all Security aspects around the Control Room including key registers, contact lists and leave registers

Requirements

security licence

first aid

cpr

ms office

control room

emergency response

Ability to respond to emergency situations
High level of computer literacy and MS Office skills
An ability to form effective client and tenant relationships
Previous Control Room and monitoring experience (preferred)
Must have full working rights in Australia.
Ability to work up to 12-hour shifts
Excellent, well-groomed and corporate-appropriate presentation
VIC Security Licence including control room function
Ability to work as a part of the Security Team and individually
First Aid Qualification and valid CPR (essential)
Confident interpersonal and communication skills (written & verbal)
Strong multitasking ability
The ability to produce high-quality performance reports

Benefits

Reward and recognition incentives
A safe and supportive working environment
Free uniform
Career development
Ongoing training and development
7-day availability

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Began as a facilities management service provider, focusing on delivering efficient and sustainable solutions.
With a strong presence in Australia, built a reputation for offering tailored facilities services to a range of industries.
Specializes in asset management, including maintenance, cleaning, security, and more, across diverse sectors.
Worked on notable projects in sectors such as commercial real estate and industrial facilities, ensuring operational excellence.
Operational excellence and commitment to service delivery have enabled it to maintain long-term relationships with clients.
Diversified its service offerings, growing its capabilities and reach within the facilities management space.

Culture + Values

Passion - We are passionate about everything we do!
Customer Service - Customer service is a top priority, focusing on customer experience.
Health & Safety - Safety is non-negotiable and a top concern.
Empathy - We care about each other and prioritize empathy.
Teamwork - Teamwork is emphasized, coming together as one team.
Excellence - Excellence is pursued by aspiring to achieve the highest standards.
Sustainability - Sustainability is a focus, caring about our future.

Environment + Sustainability

100%

Carbon Offset

Achieved through tree planting initiatives that offset all vehicle emissions.

Energy efficiency initiatives – measuring and increasing use of renewable sources
Waste minimisation via reuse & recycle programs
Use of biodegradable chemicals and micro-fibre cleaning technology
Certified to ISO 14001 with six‑monthly audits ensuring ongoing environmental management
Commitment to reducing own and clients’ environmental footprint through systems and procedures

Inclusion & Diversity

80 Nationalities

Diverse Workforce

The company employs individuals from 80 different nationalities, reflecting a globally inclusive workplace.

Committed to promoting diversity at all work sites; encouraging applications from Indigenous, LGBTIQA, people with disabilities, women, and other groups.
Assetlink Indigenous Services has an approved Innovate Reconciliation Action Plan with goals to increase cultural understanding, promote reconciliation, consult Traditional Owners, and drive NAIDOC Week participation.
AIS community roadmap includes establishing premium property services, fostering community partnerships, and developing community engagement metrics.
Member of Supply Nation and committed to creating business opportunities for Supply Nation Certified Indigenous businesses.

Articles

Assetlink Services

Commercial facilities services