Customer Success Manager (Remote)
Canibuild
Drive customer success, retention, and revenue growth for Canibuild's SaaS platform.
9 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bakersfield, CA
Remote
Company Size
100 Employees
Service Specialisms
Architecture
Construction
Property Development
Information Technology
SaaS
Software
Engineering
Consulting
Sector Specialisms
Residential
Commercial
Role
What you would be doing
onboarding
product integration
customer metrics
upselling
client education
feedback analysis
- Collaborate with customers to understand their evolving needs and align our solutions to address those needs effectively.
- Educate customers on how to effectively use our platform and services, enabling them to submit tickets for issues, bugs and requests through Customer Support's ticketing system.
- Understand the customers' unique needs and goals, aligning our solutions to drive value and satisfaction.
- Build and nurture strong, long-lasting relationships with key stakeholders within customer organisations.
- Serve as primary point of contract for customers post-sale, fostering strong and lasting relationships.
- Negotiate terms, pricing and contracts to ensure successful deal closures.
- Collect, analyse and act upon customer feedback and suggestions to drive continuous improvement.
- Present and demonstrate the value of our marketplace, add-ons, upgrades, and other offerings to customers.
- Collaborate with cross-functional teams to ensure successful product integration and adoption.
- Leverage customer success stories to create compelling content that showcases Canibuild's value proposition.
- Cultivate strong relationships with customers, obtaining case studies, testimonials and reviews.
- Monitor and analyse key customer success metrics including churn rate, NPS, CSAT, time to value and adoption rate.
- Utilise customer insights to influence product development and enhancements.
- Proactively identify and pursue cross-selling and upselling opportunities within the existing customer base.
- Lead and facilitate executive business reviews, customer health analysis and usage.
- Lead seamless onboarding experiences for new customers, ensuring a smooth transition from sales to implementation.
What you bring
communication
b2b account
customer success
remote
revenue kpi
- Outstanding written and verbal communication
- Previous experience in B2B Account Management, B2B Customer success or B2B Sales role
- Experience managing accounts and developing long term customer relationships
- Willing to work remotely full-time
- Proven experience working to revenue or retention KPI’s
- Competitive Compensation:
- Top-Tier Benefits: Health, dental, vision, 401(k), and more to support your well-being.
- Career Growth: Be a key player in our US expansion, with opportunities to advance into senior leadership roles.
- Remote-First Culture: Work from anywhere while being part of a collaborative, high-performing team.
- Cutting-Edge Tools: Access to the latest resources, including HubSpot, to succeed and grow in your role.
- Base Salary + Uncapped commissions
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$8M Series A
Funding Raised
Raised $8 million in Series A funding in early 2022.
$20M Revenue Growth
Monthly Growth Rate
Achieved 20% month-over-month revenue growth after the Series A funding.
1M Assessments
Site Assessments Completed
Supported over one million site assessments across the US, AU, NZ, and CA.
Weeks to Hours
Sales Cycle Acceleration
Eliminated the need for surveys and turned a weeks-long sales cycle into a single digital session.
- Set out to digitize one of construction’s most analog phases.
- Quadrupled team size to over 50 staff after Series A funding.
- Uses GIS, AI, aerial imagery, and real-time 3D to streamline sales processes.
- Clients include major brands like GJ Gardner, McDonald Jones, San Juan Pools, and SnapADU.
- Integrates into CRMs and provides branded flyers, plans, and web widgets to convert website visitors into leads.
- Headquartered in Sydney with U.S. offices in Dallas, Miami, and Bakersfield, scaling globally.
- Remote-first with great work/life balance
- Friendly, easy-to-work-with teams
- Startup led by founders who inspire and lead from the front
- High transparency and strong inter-team communication
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio