Territory Product Support Manager – Ag Parts & Service

Description

This position plays a critical role in strengthening Brandt’s dealer service capabilities. You'll work closely with Dealer Service and Parts teams to improve support, ensure appropriate parts inventory, and provide training on systems and processes. The role involves fieldwork to diagnose and resolve service issues, assist with product improvement programs, and ensure proper equipment setup.

Acting as a key liaison between dealers, customers, and internal teams, this role gathers field insights, reports technical issues, and drives continuous product and service improvements to enhance customer satisfaction.

• Provide dealer service and warranty training
• Take measurements, gather environmental data, and observe operating methods
• Communicate directly with dealers, Territory Managers, and other internal departments to maintain relationships with the customer throughout the failure and product resolution time
• Continue to investigate field issues until resolution is found
• In major failures, lead and coordinate the repair efforts with the Dealer, Territory Manager, and any necessary internal departments using all necessary resources available
• Responsible to gather and document failure data on recurring failures where there is not a known resolution (i.e. equipment size, configuration, type and mode of failure)
• Instruct dealer tech on minor adjustments or installations as required based off engineering approved modifications
• Promote Parts booking programs and work with dealers to grow parts sales
• Gather further information in a timely manner
• Work with dealers to resolve service issues that may arise for Brandt products
• Contribute to and implement the Customer Support Strategy in coordination with the Territory Manager for each dealer
• Maintain strong relationships with the Service and Parts personnel at the dealership
• Make follow up calls
• Assist the service team in the development of informative training materials
• Make recommendations and work with Platform Team Leads and Quality/Operations to find a sufficient resolution
• Assist in administering Company Product Warranty/Product Improvement Program (PIP)
• Monitor customer and dealer satisfaction upon resolution
• Confirm alignment, configuration and proper set up

Requirements

Brandt is currently seeking a passionate and vibrant Territory Product Support Manager – Ag Parts & Service, based remotely in Saskatchewan to join our team. This role requires the ability to travel to Alberta, Saskatchewan and Manitoba.

• Travel requirement up to 70% on an as needed basis
• Strong problem-solving skills
• An experienced leader
• Ability to think analytically
• Possess a high level of customer focus
• Effective communication skills (both written and oral)
• A farming background and/or experience with agriculture equipment is a great asset
• Possess a valid Driver’s License
• Excellent planning, organizational, and time management skills
• A successful candidate is a Mechanical Technologist or has similar education/experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance