Technical Support Engineer III (Hybrid: Boston, MA - US) at Energy Solutions in Boston, MA | USD95,000-125,000 | Kablio

Role

Description

process automation

infrastructure management

data management

documentation

case management

technical advisory

Guide and mentor Junior Technical Support Engineer through coaching, workflow support and review of troubleshooting approaches, documentation and customer communication.
Authors detailed troubleshooting guides, runbooks and post-mortems for high-impact incidents. Acts as a quality gate for knowledge base accuracy, ensuring documentation is complete, technically sound and usable by all support tiers.
Collecting, storing, managing, and analyzing large volumes of data generated from various sources within the company, ensuring data quality, security, and accessibility.
Automating routine and manual business processes using software solutions, workflow tools, and Robotic Process Automation(RPA) to improve efficiency, reduce errors and streamline operations across departments.
Serve as a trusted technical advisor translating complex technical findings into clear, actionable information.
Manages a high volume of complex cases while balancing urgent escalations and proactive backlog reduction.
Managing and maintaining infrastructure, networks, servers, and software applications.
Coordinates cross-team resources to accelerate resolution for critical or systemic issues.

Requirements

programming

mendix

cloud

python

database

bachelors

Experience in Programming.
Experience with Mendix Platform.
Experience supporting Cloud and API applications.
Intermediate/Advanced experience with Python scripting.
Proven ability to execute database data queries and updates.
Proven experience of training and mentoring junior staff
Bachelors degree in computer science, Information Technology or related field.
Minimum 8 years of experience in a software product support role.
Excellent communication and customer service skills.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

compulsory background check required
drug screening required
authorization to work in the u.s. indefinitely required

Company

Overview

1995

Company Milestone

The company was founded, marking the beginning of its mission-driven journey in clean-energy innovation.

30 Years

Experience & Achievement

Celebrating three decades of leadership in designing and implementing impactful clean-energy programs.

Pioneering market-based clean-energy programs.
Specializing in engineering and administering upstream/midstream incentive programs.
Award-winning efforts in demand management, distributed energy, building codes & appliance standards.
Drives distributed energy resource programs including solar, storage, community solar, and DER incentive design.
Partners on clean transportation, assisting fleets from transit authorities to delivery giants in EV infrastructure and planning.
Supports utilities, governments, and private clients with policy advocacy, technical analysis, analytics, and creative program design.
Operates seven offices across six states, serving clients nationwide with diverse, high-impact energy, carbon, and water solutions.

Culture + Values

900% savings

Upstream Program Efficiency

Program designs that achieve significant savings through upstream and midstream approaches compared to traditional downstream solutions.

Focused on creating large‑scale environmental impacts
Provide cost effective, market‑based carbon, energy, and water management solutions
Leverage the power of the market to deliver large scale carbon, energy and water use savings
Apply experience and expertise in market incentive programs, flexible demand response, solar and storage, and policy and building codes
Support development and deployment of demand management technologies to integrate with energy efficiency
Deliver smart and effective codes and standards through policy and technical expertise
Manage distributed energy resources programs to reduce technology barriers and increase access

Environment + Sustainability

64 Million Tons

GHG Reduction

Annual reduction of greenhouse gas emissions achieved through supported initiatives, contributing to global climate goals.

1.5 Million Homes

Electricity Savings

Annual electricity savings achieved, equivalent to powering 1.5 million homes annually.

Over 2 Years

Water Savings

Annual water savings equivalent to Houston’s domestic water use for more than two years.

Natural gas savings equivalent to all annual residential gas use in Maine, New Hampshire, Vermont, Massachusetts, and Rhode Island
Offer solutions in building decarbonization, energy efficiency, demand management, renewables & distributed energy resources, and clean transportation

Inclusion & Diversity

Articles

Energy Solutions - Projects

Energy Solutions - Services

Careers at Energy Solutions

Role

Description

process automation

infrastructure management

data management

documentation

case management

technical advisory

Guide and mentor Junior Technical Support Engineer through coaching, workflow support and review of troubleshooting approaches, documentation and customer communication.
Authors detailed troubleshooting guides, runbooks and post-mortems for high-impact incidents. Acts as a quality gate for knowledge base accuracy, ensuring documentation is complete, technically sound and usable by all support tiers.
Collecting, storing, managing, and analyzing large volumes of data generated from various sources within the company, ensuring data quality, security, and accessibility.
Automating routine and manual business processes using software solutions, workflow tools, and Robotic Process Automation(RPA) to improve efficiency, reduce errors and streamline operations across departments.
Serve as a trusted technical advisor translating complex technical findings into clear, actionable information.
Manages a high volume of complex cases while balancing urgent escalations and proactive backlog reduction.
Managing and maintaining infrastructure, networks, servers, and software applications.
Coordinates cross-team resources to accelerate resolution for critical or systemic issues.

Requirements

programming

mendix

cloud

python

database

bachelors

Experience in Programming.
Experience with Mendix Platform.
Experience supporting Cloud and API applications.
Intermediate/Advanced experience with Python scripting.
Proven ability to execute database data queries and updates.
Proven experience of training and mentoring junior staff
Bachelors degree in computer science, Information Technology or related field.
Minimum 8 years of experience in a software product support role.
Excellent communication and customer service skills.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

compulsory background check required
drug screening required
authorization to work in the u.s. indefinitely required

Company

Overview

1995

Company Milestone

The company was founded, marking the beginning of its mission-driven journey in clean-energy innovation.

30 Years

Experience & Achievement

Celebrating three decades of leadership in designing and implementing impactful clean-energy programs.

Pioneering market-based clean-energy programs.
Specializing in engineering and administering upstream/midstream incentive programs.
Award-winning efforts in demand management, distributed energy, building codes & appliance standards.
Drives distributed energy resource programs including solar, storage, community solar, and DER incentive design.
Partners on clean transportation, assisting fleets from transit authorities to delivery giants in EV infrastructure and planning.
Supports utilities, governments, and private clients with policy advocacy, technical analysis, analytics, and creative program design.
Operates seven offices across six states, serving clients nationwide with diverse, high-impact energy, carbon, and water solutions.

Culture + Values

900% savings

Upstream Program Efficiency

Program designs that achieve significant savings through upstream and midstream approaches compared to traditional downstream solutions.

Focused on creating large‑scale environmental impacts
Provide cost effective, market‑based carbon, energy, and water management solutions
Leverage the power of the market to deliver large scale carbon, energy and water use savings
Apply experience and expertise in market incentive programs, flexible demand response, solar and storage, and policy and building codes
Support development and deployment of demand management technologies to integrate with energy efficiency
Deliver smart and effective codes and standards through policy and technical expertise
Manage distributed energy resources programs to reduce technology barriers and increase access

Environment + Sustainability

64 Million Tons

GHG Reduction

Annual reduction of greenhouse gas emissions achieved through supported initiatives, contributing to global climate goals.

1.5 Million Homes

Electricity Savings

Annual electricity savings achieved, equivalent to powering 1.5 million homes annually.

Over 2 Years

Water Savings

Annual water savings equivalent to Houston’s domestic water use for more than two years.

Natural gas savings equivalent to all annual residential gas use in Maine, New Hampshire, Vermont, Massachusetts, and Rhode Island
Offer solutions in building decarbonization, energy efficiency, demand management, renewables & distributed energy resources, and clean transportation

Inclusion & Diversity

Articles

Energy Solutions - Projects

Energy Solutions - Services

Careers at Energy Solutions