Perform maintenance work/tasks that can have a significant financial impact including emergency repairs, turnovers, and capital expenditure projects
Maintain excellent customer service with the residents and building staff
Ensure that unsafe conditions are corrected in a timely manner
Allocate and perform the necessary work load amongst all maintenance employees
Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
Perform maintenance work/tasks that can affect business operations including emergency repairs and turnovers
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.)
Maintain regular and punctual attendance
Prepare and implement procedures and systems to ensure orderly, efficient workflow
Supervise the work of 3rd party vendors and contractors
Learn and ensure compliance with all company, local, state and federal safety rules.
Participate in the emergency on-call program
Manage the flow and distribution of all materials and supplies
Provide expert advice on the annual budget and capital expenditure projects to management
Ensure efficiency of staff through ongoing training, instruction, counseling and leadership
Document any leaks, damage, debris and security issues
Administer action plans consistently, and on a timely basis regarding performance problems. Document appropriately and communicate situation with supervisor, Human Resources and terminate properly when necessary
Provide support to staff to encourage team work and lead as an example in creating a harmonious environment
Plan and coordinate the preventative maintenance program
Supervise and perform when necessary the completion of assigned maintenance service requests in a timely manner
Comply with all company policies and procedures
Direct the maintenance work of all maintenance employees
Determine the type of materials, supplies, machinery, equipment and tools to be used, bought, and stocked
Obtain and negotiate maintenance bids on behalf of management
Ensure all administrative paperwork is accurate, complete and submitted on a timely basis
Respond and resolve resident concerns, complaints and requests in a timely manner to ensure resident satisfaction
Ensure the distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
Handle employee complaints and grievances
Complete a daily inspection of the property
Inspect the quality of market ready apartments
Plan and coordinate annual property inspections
Plan weekly/daily office staff schedules and assignments
Consistently use successful techniques to screen, hire, orient and train new personnel
Coordinate the move-in and move-outs of all residents including scheduling and performing apartment inspections and resident orientations
Document any maintenance concerns on available apartments, models, amenity spaces, and/or common areas
Requirements
3+ years
property management
microsoft office
yardi
high school
customer service
3+ years' experience in property management, lease-up experience is required
Strong interpersonal skills
An in-depth knowledge of all rules
High school diploma or equivalent
Well organized with excellent time management skills
Ability to work with minimal supervision
Proficient in computer programs
Professional Image
Strong customer service orientation
Travel overnight as required
Strong Verbal Skills
including Microsoft Office and Yardi
Benefits
Work overtime hours as required to complete assignments/projects
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
offer contingent upon successful background check.