Maintenance Manager

Description

• Perform maintenance work/tasks that can have a significant financial impact including emergency repairs, turnovers, and capital expenditure projects
• Maintain excellent customer service with the residents and building staff
• Ensure that unsafe conditions are corrected in a timely manner
• Allocate and perform the necessary work load amongst all maintenance employees
• Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
• Perform maintenance work/tasks that can affect business operations including emergency repairs and turnovers
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.)
• Maintain regular and punctual attendance
• Prepare and implement procedures and systems to ensure orderly, efficient workflow
• Supervise the work of 3rd party vendors and contractors
• Learn and ensure compliance with all company, local, state and federal safety rules.
• Participate in the emergency on-call program
• Manage the flow and distribution of all materials and supplies
• Provide expert advice on the annual budget and capital expenditure projects to management
• Ensure efficiency of staff through ongoing training, instruction, counseling and leadership
• Document any leaks, damage, debris and security issues
• Administer action plans consistently, and on a timely basis regarding performance problems. Document appropriately and communicate situation with supervisor, Human Resources and terminate properly when necessary
• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment
• Plan and coordinate the preventative maintenance program
• Supervise and perform when necessary the completion of assigned maintenance service requests in a timely manner
• Comply with all company policies and procedures
• Direct the maintenance work of all maintenance employees
• Determine the type of materials, supplies, machinery, equipment and tools to be used, bought, and stocked
• Obtain and negotiate maintenance bids on behalf of management
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis
• Respond and resolve resident concerns, complaints and requests in a timely manner to ensure resident satisfaction
• Ensure the distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Handle employee complaints and grievances
• Complete a daily inspection of the property
• Inspect the quality of market ready apartments
• Plan and coordinate annual property inspections
• Plan weekly/daily office staff schedules and assignments
• Consistently use successful techniques to screen, hire, orient and train new personnel
• Coordinate the move-in and move-outs of all residents including scheduling and performing apartment inspections and resident orientations
• Document any maintenance concerns on available apartments, models, amenity spaces, and/or common areas

Requirements

• 3+ years' experience in property management, lease-up experience is required
• Strong interpersonal skills
• An in-depth knowledge of all rules
• High school diploma or equivalent
• Well organized with excellent time management skills
• Ability to work with minimal supervision
• Proficient in computer programs
• Professional Image
• Strong customer service orientation
• Travel overnight as required
• Strong Verbal Skills
• including Microsoft Office and Yardi

Benefits

• Work overtime hours as required to complete assignments/projects

Training + Development

Interview process

Visa Sponsorship

Security clearance