CAFM & Helpdesk Lead at Bgis in London, England, United Kingdom | Kablio

Role

Description

cafm ownership

asset management

sla compliance

report generation

data analysis

team management

Act as escalation point for client or internal issues relating to Helpdesk function.
Support with training operators on the CAFM System.
Maintain and update asset registers and PPM schedules.
Ensure all calls and tasks are processed in line with SLA/KPI requirements.
Act as the system owner and super-user for the CAFM platform (Vantify/Elogbooks).
Produce detailed and summary reports to support operational decisions.
Validate and review reactive and PPM logs for compliance.
Monitor and manage daily WIP reports, ensuring task ownership and completion.
Collate and interpret data from multiple systems to identify trends, highlight risks, and support operational decision-making.
Support reporting and data accuracy across Vantify/Elogbooks, RiskWise, and other systems.
Liaise with engineers, Contract Managers, and sub-contractors to ensure timely service delivery.
Working closely with the Performance Manager.
Provide training and onboarding for new staff within the Helpdesk team.
Identify and drive continuous improvement across Helpdesk operations.
Line management of Helpdesk Operators including performance reviews and workload distribution.

Requirements

cafm

vantify

elogbooks

data presentation

leadership

communication

A strong understanding of data presentation
Advanced understanding of CAFM systems (Vantify/Elogbooks preferred).
Ability to manage priorities in a high-pressure environment.
Present clear, actionable insights and performance summaries to Helpdesk and operational teams.
Strong leadership and communication skills.
Knowledge of FM terminology and engineering environments advantageous.
Data-driven mindset with attention to accuracy and detail.
Proven Helpdesk or Customer Service Lead experience.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

200M+

Managed Square Feet

Oversees and maintains commercial real estate properties, ensuring efficient operations and optimal performance.

Founded with a focus on providing top-tier facility management services across North America.
Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets.
Works with various sectors, including commercial, industrial, and government infrastructure.
Provides services ranging from facility management to energy optimization and project management.
Offers a range of solutions, from technical services to space planning and design.
Operates across key markets in Canada, the United States, and abroad, with a growing global presence.

Culture + Values

Customer-Centric: We put the customer at the center of everything we do, driving value for them with expertise and innovation.
Integrity: We operate in an honest, transparent, and ethical manner, ensuring trust and accountability in all our interactions.
Innovation: We embrace change and are committed to continuous improvement, leveraging new technologies and innovative solutions to deliver exceptional results.
Collaboration: We work as a team, valuing diverse perspectives and fostering partnerships to achieve shared goals.
Excellence: We strive for the highest standards in everything we do, delivering quality results and service to our clients and stakeholders.

Environment + Sustainability

2050

Net Zero Target

Commitment to achieving net zero emissions.

Reducing energy consumption and carbon emissions across all operations.
Implementing sustainable building design and energy-efficient practices to minimize environmental impact.
Developing long-term sustainability roadmaps aligned with global climate change objectives.
Investing in renewable energy solutions and energy optimization initiatives across their portfolio.

Inclusion & Diversity

Fosters a diverse and inclusive work environment where all employees feel valued, respected, and empowered.
Promotes gender equality, with specific efforts to ensure equal opportunities for women in leadership roles.
Committed to increasing the representation of underrepresented groups within its workforce, particularly in technical and management roles.

Articles

About Us

Careers at BGIS

Sustainability

Role

Description

cafm ownership

asset management

sla compliance

report generation

data analysis

team management

Act as escalation point for client or internal issues relating to Helpdesk function.
Support with training operators on the CAFM System.
Maintain and update asset registers and PPM schedules.
Ensure all calls and tasks are processed in line with SLA/KPI requirements.
Act as the system owner and super-user for the CAFM platform (Vantify/Elogbooks).
Produce detailed and summary reports to support operational decisions.
Validate and review reactive and PPM logs for compliance.
Monitor and manage daily WIP reports, ensuring task ownership and completion.
Collate and interpret data from multiple systems to identify trends, highlight risks, and support operational decision-making.
Support reporting and data accuracy across Vantify/Elogbooks, RiskWise, and other systems.
Liaise with engineers, Contract Managers, and sub-contractors to ensure timely service delivery.
Working closely with the Performance Manager.
Provide training and onboarding for new staff within the Helpdesk team.
Identify and drive continuous improvement across Helpdesk operations.
Line management of Helpdesk Operators including performance reviews and workload distribution.

Requirements

cafm

vantify

elogbooks

data presentation

leadership

communication

A strong understanding of data presentation
Advanced understanding of CAFM systems (Vantify/Elogbooks preferred).
Ability to manage priorities in a high-pressure environment.
Present clear, actionable insights and performance summaries to Helpdesk and operational teams.
Strong leadership and communication skills.
Knowledge of FM terminology and engineering environments advantageous.
Data-driven mindset with attention to accuracy and detail.
Proven Helpdesk or Customer Service Lead experience.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

200M+

Managed Square Feet

Oversees and maintains commercial real estate properties, ensuring efficient operations and optimal performance.

Founded with a focus on providing top-tier facility management services across North America.
Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets.
Works with various sectors, including commercial, industrial, and government infrastructure.
Provides services ranging from facility management to energy optimization and project management.
Offers a range of solutions, from technical services to space planning and design.
Operates across key markets in Canada, the United States, and abroad, with a growing global presence.

Culture + Values

Customer-Centric: We put the customer at the center of everything we do, driving value for them with expertise and innovation.
Integrity: We operate in an honest, transparent, and ethical manner, ensuring trust and accountability in all our interactions.
Innovation: We embrace change and are committed to continuous improvement, leveraging new technologies and innovative solutions to deliver exceptional results.
Collaboration: We work as a team, valuing diverse perspectives and fostering partnerships to achieve shared goals.
Excellence: We strive for the highest standards in everything we do, delivering quality results and service to our clients and stakeholders.

Environment + Sustainability

2050

Net Zero Target

Commitment to achieving net zero emissions.

Reducing energy consumption and carbon emissions across all operations.
Implementing sustainable building design and energy-efficient practices to minimize environmental impact.
Developing long-term sustainability roadmaps aligned with global climate change objectives.
Investing in renewable energy solutions and energy optimization initiatives across their portfolio.

Inclusion & Diversity

Fosters a diverse and inclusive work environment where all employees feel valued, respected, and empowered.
Promotes gender equality, with specific efforts to ensure equal opportunities for women in leadership roles.
Committed to increasing the representation of underrepresented groups within its workforce, particularly in technical and management roles.

Articles

About Us

Careers at BGIS

Sustainability