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Technology & Automation Specialist
Epiroc
Troubleshoot technical issues and provide remote/on-site support for customers in a Technology & Automation Specialist role at Epiroc.
17d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Tucson, AZ
Hybrid
Company Size
16,000 Employees
Service Specialisms
Parts & Supplies
Professional Service
Support Solutions
Training
Digital Transformation
Network & Connectivity
Fleet Automation
Machine Control Solutions
Sector Specialisms
Mining
Infrastructure
Construction
Quarrying
Surface Mining
Underground Mining
Exploration Drilling
Oil and Gas
Role
What you would be doing
technical training
product collaboration
project oversight
client reporting
warranty support
technical support
- Partner with Product Companies to innovate and optimize technology solutions, overseeing the setup and monitoring of new technology packages.
- Complete Epiroc automation training, RCS Basic and Advanced training, and participate in technology forums related to Epiroc ADS, URE, and SED machines.
- Oversee multiple projects in a fast-paced environment, requiring technical expertise and analytical problem-solving.
- Communicate service activities and opportunities to the Customer and Service Manager through detailed reports, forms, email, and telephone communication.
- Supply parts information via suggested stocking guides and offer warranty support by evaluating and validating claims, addressing issues with the Product Company, and submitting service reports.
- Provide remote and on-site technical support for customers and local Epiroc facilities by troubleshooting issues related to RCS, technology, and automation.
- Collaborate with ADS, URE, and SED capital equipment sales teams to promote sales and support technology initiatives.
- Uphold a courteous and professional demeanor in all interactions with both customers and internal staff.
- Compile and analyze data from technology to enhance Epiroc’s position, customizing solutions for customer-specific issues.
What you bring
mechanical aptitude
driver’s license
cdl
training certificates
technical certificate
experience
- Demonstrated strong mechanical aptitude and a strong work ethic from previous work experience.
- Possess a valid driver’s license with a good driving record.
- If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to meet all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes.
- Ability to sit for prolonged periods as necessary, utilize hands for tactile tasks, extend arms and hands, and engage in verbal communication and listening.
- Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the necessary training program(s) to acquire the Training Certificates.
- Minimum of a Certificate of Completion from a Technical or Trade School, three years of related experience and/or training, or an equivalent combination of education and experience.
- Extensive travel required, including national and some international travel.
- Tuition reimbursement program
- Wellness program
- Health care eligibility - including medical, dental, vision, prescription and telemedicine
- Direct deposit
- Paid Sick Time
- Paid Vacation
- 401(k) plan
- Employee discounts
- Short and long-term disability insurance
- Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
- Employee Assistance Program
- Life and AD&D insurance
- Benefits eligibility begins the 1st of the month after start date
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- safety sensitive role requiring thorough background checks
- valid driver’s license and good driving record check
- potential commercial driver’s license (cdl) and department of transportation (dot) compliance check for specific tasks
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Company
Overview
Since 1873
Year Founded
The company was established in 1873 and has since grown into a global leader in the mining and construction industries.
150+ Countries
Global Reach
Epiroc operates in over 150 countries, providing innovative solutions to the mining, construction, and energy sectors.
- Epiroc offers cutting-edge solutions for drilling, excavation, and materials handling, focusing on automation and digitalization.
- The company develops advanced mining solutions, including drills, loaders, and haulers for deep underground projects.
- Epiroc is a leader in automation, offering remote operation and predictive maintenance solutions to enhance productivity.
- Committed to sustainability, the company integrates advanced technology with eco-friendly practices in resource extraction and infrastructure development.
- We are committed to collaboration and teamwork.
- We act with integrity and respect for all individuals.
- We prioritize safety, innovation, and excellence in everything we do.
- We foster an entrepreneurial spirit and accountability in all our actions.
- We work towards continuous improvement and embrace change.
2050 Target
Net Zero Emissions Commitment
The company aims to achieve net zero emissions by the year 2050, demonstrating a long-term commitment to combating climate change.
- Sustainability is integrated into all aspects of the business, including product design, manufacturing, and operations.
- The company focuses on reducing the environmental impact of its products, services, and processes.
- Products are designed to improve productivity and reduce environmental footprint in the mining and construction industries.
- Energy efficiency, renewable energy, and reducing waste are key priorities for operations.
- Environmental performance is tracked and reported to ensure progress toward sustainability goals.
30% Female by 2025
Gender Balance Target
Aim for 30% of employees to be female by 2025.
20% Leadership by 2025
Women in Leadership
Target for women in leadership positions by 2025.
- Committed to fostering an inclusive work environment where all employees feel valued and respected.
- Gender pay equality is a key focus, with continuous efforts to address pay gaps.
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