Provides 24/7 residential and commercial disaster restoration for water, fire, mold, odor, and more.
Coordinates insurance claims, handles customer communication, documentation, and scheduling.
5 days ago ago
Junior (1-3 years)
Full Time
Staten Island, NY
Office Full-Time
Company Size
847 Employees
Service Specialisms
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Storm Damage Restoration
Content Cleaning and Restoration
Commercial Restoration Services
Disaster Recovery Services
Biohazard Cleanup
Sector Specialisms
Residential
Commercial
Industrial
Water
Fire and Smoke
Mold
Weather
Odor
Role
Description
crm entry
job tracking
estimate prep
document upload
compliance review
client calls
Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Client Care Calls - ensure constant, often daily, communication with the customer, may communicate with adjuster
Manages Customer Service issues and complaints, documenting actions and resolution
Daily review of compliance tasks and all job tasks are completed on time
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Requirements
microsoft office
xactimate
crm software
bachelor's degree
iicrc certification
customer service
High school diploma/GED required
Experience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required
Experience do you have with customer interaction and conflict resolution
Strong problem-solving skills
Personal time management and organizational skills
Dependable and adaptable to operate within a fast-paced work environment
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.
Proficient at using Microsoft Office, Outlook, CRM software
Ability to manage highly confidential information
Understanding of the claims flow process - Water Mitigation, Reconstruction, Contents, and other Environmental work
Bachelor's Degree or applicable experience preferred, work experience will be considered
Strong verbal and written communication skills
Understanding of all company cycle times and SLAs required for each job and phase
1-3 years of Xactimate experience required- proficient use Xactimate 28
Exceptional Customer Service skills
Sitting for long periods of time while using office equipment such as computers, phones etc.
IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Evolved into a crisis-response leader from its origins as a small moth-proofing business.
Tackles emergencies ranging from burst pipes to tornado damage.
Restores homes and businesses after water, fire, smoke, mold, odor, and weather events.
Projects range from small-scale incidents to major community-wide disasters.
Utilizes a Disaster Operations Center with forecasting tools to pre-stage response teams for major events.
Culture + Values
We are passionate about restoring peace of mind and rebuilding lives.
We act with integrity, do the right thing, and take ownership of the work we do.
We have a relentless focus on providing exceptional customer experiences.
We are committed to delivering the highest standards of quality and service.
We build strong partnerships with our customers and communities.
We drive innovation to improve our services and expand our capabilities.
Environment + Sustainability
Focuses on sustainable, environmentally responsible services.
Reduces carbon footprint through energy-efficient processes and waste reduction strategies.
Utilizes green cleaning solutions and eco-friendly technologies.
Emphasizes sustainable practices throughout the supply chain to limit environmental impact.
Inclusion & Diversity
strives to build an inclusive workplace where everyone feels valued and respected.
is committed to diverse hiring practices and creating equal opportunities for all employees.
has implemented programs to support the advancement of women and underrepresented groups in leadership roles.