Customer Service Representative (Mat. Leave contract)
Floform Countertops
Floform Countertops designs, manufactures, and installs high-quality countertops for residential and commercial spaces.
Customer service rep handling inquiries, sales, orders, and showroom duties.
21 days ago ago
C$42,000 - C$52,000
Junior (1-3 years)
Full Time
Victoria, British Columbia, Canada
Office Full-Time
Company Size
500 Employees
Service Specialisms
Countertop Fabrication
Countertop Installation
Design Consultation
Material Selection
In‑Home Appointments
Showroom Appointments
Virtual Consultations
Template Measurement
Sector Specialisms
Residential
Commercial
Wholesale building materials
Role
Description
price list
order entry
invoice management
inventory
customer service
showroom setup
Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Ensures orders are priced accurately and invoices are issued promptly
Keeps the showroom clean and sets up displays as needed
Will also assist with general labour tasks including loading/unloading merchandise, deliveries
Participate in inventory
Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
Assists customer in the selection of product
Processes orders and accepts payment from customers made over the telephone or in person
Inputs orders/quotes into the computer system and confirms availability of product
Assists customers in person, by email or on the telephone
Establishes proactive communication with customers to ensure understanding of product ordered
Maintains customer service records
Handles quality and service issues to develop/maintain customer loyalty
Requirements
math
communication
microsoft office
teamwork
problem solving
high school
Basic mathematical skills
Excellent verbal and written communication skills
Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
Enjoy working in a challenging, fast paced environment
Ability to work in a team sales environment
Strong organizational skills, with attention to detail
Clean criminal record
Ability to solve problems as they arise
Ability to handle challenging situations with diplomacy and respect
High School Diploma with 1-2 years customer service experience
Benefits
$42K - 52K DOE
Paid Sick Time
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
clean criminal record required
Company
Overview
30 Years Established
Years in Business
Experience and expertise built over decades.
Specializes in creating custom countertops from materials like granite, quartz, and solid surface.
Offers personalized solutions for residential and commercial projects in kitchens, bathrooms, and more.
Emphasizes craftsmanship, delivering precision in every project, combining style with functionality.
Focuses on exceptional customer service, tailoring each countertop to meet unique client needs.
Serves clients across multiple regions with a reputation for quality and attention to detail.
Committed to innovation and durability, setting itself apart in a competitive industry.
Culture + Values
We are committed to delivering the highest quality products and services.
Our team members are the heart of our business, and we value their dedication and hard work.
We foster a culture of innovation and continuous improvement.
We prioritize customer satisfaction by understanding their needs and delivering solutions that exceed expectations.
Integrity, respect, and accountability are the cornerstones of our business relationships.
Environment + Sustainability
By 2030
Net-Zero Emissions Target Year
Achieving net-zero emissions by this year as part of their sustainability goals.
Committed to reducing environmental impact across all operations.
Emphasizes the use of sustainable materials and processes in manufacturing.
Integrates environmentally responsible practices in sourcing, production, and waste management.
Has reduced energy consumption and waste production over the past few years.
Inclusion & Diversity
Dedicated to fostering an inclusive and diverse work environment.
Committed to creating a workplace where employees feel valued, respected, and empowered.
Tracks gender diversity and has set goals to increase female representation in leadership.
Supports gender equity in recruitment, retention, and career development.