Customer Service Representative (Mat. Leave contract)

Description

• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Ensures orders are priced accurately and invoices are issued promptly
• Keeps the showroom clean and sets up displays as needed
• Will also assist with general labour tasks including loading/unloading merchandise, deliveries
• Participate in inventory
• Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
• Assists customer in the selection of product
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders/quotes into the computer system and confirms availability of product
• Assists customers in person, by email or on the telephone
• Establishes proactive communication with customers to ensure understanding of product ordered
• Maintains customer service records
• Handles quality and service issues to develop/maintain customer loyalty

Requirements

• Basic mathematical skills
• Excellent verbal and written communication skills
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Enjoy working in a challenging, fast paced environment
• Ability to work in a team sales environment
• Strong organizational skills, with attention to detail
• Clean criminal record
• Ability to solve problems as they arise
• Ability to handle challenging situations with diplomacy and respect
• High School Diploma with 1-2 years customer service experience

Benefits

• $42K - 52K DOE
• Paid Sick Time

Training + Development

Interview process

Visa Sponsorship

Security clearance