Customer Service Supervisor - Distribution at Jewson in Exeter, England, United Kingdom | Kablio

Role

Description

customer service

stock management

product knowledge

health & safety

forklift ops

delivery inspection

Welcome customers to the branch and take an active interest in their projects
Maintain stock levels in both the shop and yard areas, carrying out regular stock counts
Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values
Keep the branch looking clean and tidy, to make a great first impression on our customers
Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
Help to prepare customer orders, load and unload customer and supplier vehicles using a Forklift Truck to minimise manual handling (training will be provided)
Check incoming deliveries and report missing or damaged products

Requirements

communication

industry experience

manual handling

organisation

indoor/outdoor

Strong communication skills
Previous industry experience preferred but not essential
Comfortable in a role involving extensive manual handling of bulky items
Strong organisational skills, with the ability to prioritise work accordingly
Confident working both indoors and outdoors

Benefits

Wellbeing Centre via WorkPerks
Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Employee Discount
New Reward and Recognition programme – launching soon!
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Retirement Savings Plan (Pension) – with Legal & General
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

170 years

Company History

Operational and evolving in the UK market for a significant period.

With a vast network of branches across the country, serves a wide range of construction projects.
Offers an extensive product portfolio, ranging from timber and plumbing supplies to building materials and tools.
Specializes in sectors such as residential, commercial, industrial, infrastructure, and energy.
Known for providing tailored solutions with a focus on quality and service.
A trusted partner, having supplied products to iconic buildings and landmark projects.
Prides itself on expert knowledge across its materials, helping clients choose the right products.

Culture + Values

Safety is a top priority
Customer satisfaction is a focus
Committed to continuous improvement
A team-driven business
Act with integrity
Passionate about providing sustainable solutions

Environment + Sustainability

Net zero by 2050

Carbon Emission Target

Achieving net zero carbon emissions by a significant future date, marking a commitment to sustainability and climate action.

Over 90%

Responsibly Sourced Products

A substantial majority of products are sourced responsibly, reflecting a dedication to ethical and sustainable practices.

Aiming to reduce carbon emissions in supply chain operations
Committed to supporting circular economy principles, including waste reduction and recycling
Promoting sustainable building materials and energy-efficient solutions

Inclusion & Diversity

26% Leadership Roles

Women in Leadership

Reflects the proportion of women in leadership positions within the company, highlighting gender representation at senior levels.

Jewson has a comprehensive diversity and inclusion strategy to create a fair and inclusive workplace for all employees.
The company actively pursues attracting diverse talent through strategic partnerships and innovative recruitment methods.

Articles

Tool Hire Help

Jewson on Wikipedia

Contract & National Sales Enquiries

Role

Description

customer service

stock management

product knowledge

health & safety

forklift ops

delivery inspection

Welcome customers to the branch and take an active interest in their projects
Maintain stock levels in both the shop and yard areas, carrying out regular stock counts
Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values
Keep the branch looking clean and tidy, to make a great first impression on our customers
Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
Help to prepare customer orders, load and unload customer and supplier vehicles using a Forklift Truck to minimise manual handling (training will be provided)
Check incoming deliveries and report missing or damaged products

Requirements

communication

industry experience

manual handling

organisation

indoor/outdoor

Strong communication skills
Previous industry experience preferred but not essential
Comfortable in a role involving extensive manual handling of bulky items
Strong organisational skills, with the ability to prioritise work accordingly
Confident working both indoors and outdoors

Benefits

Wellbeing Centre via WorkPerks
Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Employee Discount
New Reward and Recognition programme – launching soon!
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Retirement Savings Plan (Pension) – with Legal & General
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found