Description

The CSR collaborates closely with Sales, Service, Project Specialists, District Engineers, and Field Service personnel to provide systematic support, maintain existing business, and drive growth within the customer base. The role requires high‑level research to determine part requirements and to identify when additional assistance is needed.

• Serve as primary contact for customers requesting replacement parts, including B&W boiler and environmental parts.
• Initiate quote preparation and order fulfillment processes.
• Receive and enter all quote and order requests into the system, uploading supporting documents.
• Document customer inquiry information and assist in developing order scopes and quotes.
• Expedite quotes/orders through the routing process as needed.
• Ensure quotes/orders meet customer and internal quality requirements.
• Present quote or order acknowledgment to customers.
• Review customer purchase orders at sales order entry to verify lead time, quantities, price, and progress payments.
• Monitor rescheduled shipment reports, communicate revised delivery dates, and advise on order fulfillment changes.
• Work directly with District Engineer, Field Service personnel, and Replacement Parts Project Specialists in the territory.
• Build and maintain relationships with Sales, Service, and Customers to support and grow business.
• Conduct high‑level research based on customer or sales information to identify required parts and determine need for additional support.

Requirements

Ideal candidates possess strong organizational and communication abilities, proficient data‑entry and document‑management skills, and experience in customer relations or inside sales. An associate degree in Business or Technology, or equivalent knowledge, is preferred along with familiarity with PLM, Oracle, and B&W technical standards.

• Excellent organizational and communication skills.
• Proficient computer skills for data entry and document storage.
• Strong customer relations or inside sales experience.
• Familiarity with PLM, Visibility, Data Warehouse, Oracle, and Global Parts processes (preferred).
• Understanding of scope of supply, engineering requirements, manufacturing processes, and sublet requirements for B&W replacement parts (preferred).
• Knowledge of B&W Technical Standards (preferred).
• Associate degree in Business or Technology, or equivalent knowledge.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance