Field Services Engineer

Description

In this role, you will work closely with field service engineers, quality engineers, and field services administration teams to support the achievement of both company and customer objectives. The position requires regular travel to customer sites and is based in the South of the UK.

• Stay up-to-date on the company’s product range, enabling you to promote and offer alternative equipment or services to customers, and identify opportunities for additional services during on-site visits.
• Install, commission, repair, overhaul, and service our products, ensuring work quality meets or exceeds agreed standards, while strictly following established procedures.
• Actively engage in developing your technical knowledge and skills, participating in both on-the-job and off-the-job training opportunities.
• Identify opportunities for improvements in products, services or operational practices.
• Comply with all ISO 9001 and ISO 14001 requirements.
• Provide concise and accurate reports on work performed on-site, completing all associated job paperwork accurately and on time.
• Deliver exceptional customer service, addressing individual customer requirements and providing proactive, efficient, and effective solutions.
• Adhere to safe working practices in line with current Health and Safety legislation.
• Lead & Foster a collaborative team environment, maintaining strong relationships across company departments to ensure the effective delivery of services and achievement of business goals.
• Develop & coach members of the team
• Troubleshoot and resolve issues within our product range and root cause analysis
• Proactively communicate and collaborate with team members and other departments to ensure customer service standards and business objectives are met.
• Support the company by producing detailed internal reports on product failures and collaborate with the technical team to conduct on-site evaluations.

Requirements

Soft Skills

Technical Skills

• Ability to complete reports and paperwork accurately and legibly.
• Detail-oriented, proactive, and able to perform well under pressure.
• Substantial work experience in mechanical and/or electrical engineering.
• Capacity to work independently and with minimal supervision in the field.
• GCSE qualifications (A–C) and/or A Levels and/or an Apprenticeship qualification/HNC.
• Ability to work in a team, managing relationships with key stakeholders, including customers.
• A valid clean driving license is essential.
• Solid knowledge of HVAC products.
• A current and valid CSCS card or industry-recognized equivalent.
• Exceptional customer service and communication skills.
• Proficiency with Microsoft Office and basic PC applications.
• Solid understanding of engineering principles and technical processes, particularly within relevant industries such as manufacturing, construction, or mechanical services.

Benefits

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.

• 18th Edition qualification would be advantageous.

Training + Development

Interview process

Visa Sponsorship

Security clearance