Customer Service Consultant

Description

• Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant
• Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries
• Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start
• Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey
• Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time

Requirements

• Confidence using digital communication tools, CRM systems, and Microsoft Office
• Proven experience in customer service, administration, or a related role within residential building, construction, or property
• Strong communication and interpersonal skills, with the ability to build trust and rapport with customers
• Loan Market Elevate – expert financial solutions to support our customers’ property journeys
• Excellent organisational skills and a sharp eye for detail, ensuring accuracy across multiple documents and tasks

Benefits

• Wellbeing support for you and your family (EAP, financial coaching, health programs)
• Competitive salary + flexible working options
• Ongoing learning and development through the CPG Academy
• Retail discounts across travel, groceries, and lifestyle
• Domaine Homes – affordable, stylish homes designed for modern families
• Savings on home builds, trades, suppliers, and utilities
• Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
• Generous leave – including parental, volunteer, and community service leave

Training + Development

Interview process

Visa Sponsorship

Security clearance