Account Coordinator - Plumbing

Description

• Maintain initiative to preserve the flow of work.
• Constantly operate a computer and other office machinery
• Confirms job-readiness with customers
• Maintain Company information in a confidential manner.
• Serves as back up to other Account Coordinators when they are out of work
• Serves advocate for the customer, gathering and disseminating information
• Records all builder communication by documenting and tracking all inquiries.
• Communicates with customers on scheduling and any needed changes
• Serves as liaison to the construction field management regarding scheduling
• Complete tasks in an accurate and timely manner.
• Responds to builder/field inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying builders understanding of information and answer.
• Attends work regularly and on time with a minimum of tardiness and absences and adheres to Company policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.
• Maintains builder relationship by responding to all inquiries and documenting any action.
• Monitor Builder Portals to ensure production schedules are kept current for assigned builders
• Review Builder Portals and create work orders / job files based on plans and selections.
• Sustain interpersonal relationships, which encourage openness, candor, and trust, both internally and externally.

Requirements

• Ability to efficiently manage multiple tasks
• Act independently and originate new approaches to problems.
• Knowledge of Sage Preferred but not required.
• Demonstrate informative and professional assistance when working with customers, vendors, and team members.
• Ability to work accurately and independently
• Location of primary workspace requires climbing a flight of stairs
• Knowledge and utilization of Supply Pro and Build Pro strongly preferred.
• Accurate, organized and detail oriented with exceptional follow up skills
• Must be able to ascend/descend stairs to access workspace
• Frequently communicates with customers, managers, field employees on status of projects. Must be able to exchange accurate information in these situations.
• Ability to learn new methods & systems required to adapt to changes in the work environment
• High school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.).
• Office equipment such as computers, printers, copiers
• Strong computer skills (MS Suite)
• This position requires working in an indoors environment and cubicle type workspace
• Strong phone etiquette
• Excellent written and verbal communication skills
• Must be able to remain in a stationary position 75% of the time

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance