Apartment Maintenance Supervisor

Description

• Communicate assignments and tasks to employees. Make sure they have all the instructions necessary to complete assignment properly.
• Work with Community Manager and use input from maintenance staff to determine supplies and equipment needs.
• Provide initial safety and safety equipment training for all new employees.
• Report apartments that are ready to show to the Community Manager.
• Complete weekly/daily maintenance employee schedules and assignments in tandem with Community Manager.
• Will be regularly called upon to work overtime and service calls after-hours schedules. Refer to your Community Manager for community specific service call/after-hours guidelines.
• Assess training needs of maintenance employees and along with Community Manager and Director of Maintenance, provide input for training programs.
• Monitor the completion of Service Requests in order to limit call backs.
• Will use hands to finger, handle, or feel and; talk or hear.
• Periodically complete written property safety audits.
• May be requested to assist in other communities, if needed
• Monitor the number of times a specific repair must be repeated. Determine course of action.
• Periodically check the work progress of each maintenance employee. Provide immediate assistance and instruction as needed.
• Repair hazards or assign completion of these tasks to the Maintenance Technicians. Also secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors.
• Assist Community Manager in recruiting and interviewing potential staff members.
• Coordinate, schedule, and perform preventive maintenance on equipment and apartments.
• Assign Service Requests equally to Maintenance Technician(s).
• Assist with hazardous weather problems, fires, floods, freezes, etc.
• Prepare, train and encourage all levels of maintenance staff for the opportunity to be promoted.
• Tour property daily to look for needed maintenance and liability hazards and report to Community Manager.
• Attends and participates in industry and NHE’s training programs as required.
• Provide input to Community Manager regarding employee performance evaluations, employee compliments from residents, corrective counseling needs, etc.
• Walk all vacant units to determine make-ready needs. Coordinate effort with Community Manager to make schedule and assignments. If major appliances or carpets need replacing, discuss with Community Manager before taking action.
• Coordinate, schedule and respond to resident/management requests and Service Request for occupied apartments.
• Performs the tasks of subordinate associates as needed.
• Provide input to Community Manager in determining needs for next fiscal year budget.
• Coordinate warranty work orders with Vendors.
• Order supplies while managing maintenance budget.
• Coordinate and schedule appropriate safety and skills training for maintenance employees.
• Coordinate, schedule and prepare vacant apartments for move-in.
• Ensure all repairs/replacements necessary for apartment to be occupied are completed.
• Under direction of the Community Manager, supervises, schedules and performs maintenance activities for apartment community along with maintenance staff.
• Determine weekly apartment make-ready and Service Request schedules.
• Use Service Request and schedules to establish priorities. Determine with Community Manager, requests or emergencies that should be top priority.
• Identify and correct hazardous community conditions.
• Provide one-on-one training to employees that may need to polish current skills or wish to learn new skills.
• Responsible for overall organization and cleanliness of work areas and maintenance shops.
• On a regular basis must use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
• Responsible for vendor management, contract monitoring and quality control.
• Work with the office team and Community Manager (i.e., walking apartments, move-in/move-out reports, etc.).
• Ensure all trash from apartments are cleaned out before, during and after make-ready activity.

Requirements

• Ability to handle multiple tasks and prioritize duties and responsibilities.
• Volt meter
• Will be exposed to constant activity that requires intermittent standing, walking, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment) up to and in excess of 50 pounds or more, climbing ladders/stairs, and walking on rooftops.
• Previous supervisory experience is required.
• Must have certifications/permits required by city or state to perform job responsibilities (i.e., pool operations, maintenance, electrical, plumbing, HVAC, etc.).
• Painting experience.
• Attention to detail.
• Will be exposed on a regular basis to outdoor environment (i.e., heat, cold, damp, rain, etc.).
• Must be able to perform all facets of apartment make-ready.
• Hand tools
• Must have training in compressor diagnosis, appliance repair, etc.
• Must have the ability to work with little direction maintaining confidentiality and professionalism.
• Certified Apartment Service Technician (CAMT) preferred.
• Freon Recovery Certification Type I and II, or Universal.
• Must have normal range of hearing, close, distance and color vision, color discrimination, peripheral vision, and depth perception and ability to adjust focus for proper operation and repair of machines, wiring, and equipment.
• Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, griping and elbow motion).
• Propane torch (Plumbing)
• Must be able to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.).
• Will interact regularly with residents, vendors, contractors, supervisors, employees and coworkers and therefore, must have excellent interpersonal skills.
• Spray paint rig
• Welding torches (A/C)
• Will also have light to moderate exposure to injuries (i.e., chemicals, electrical, machinery, tools, lifting, etc.).
• High School Diploma or equivalent required; some college or trade school preferred.
• Steam clean/shampoo machine
• Position requires a minimum of 5 years general maintenance experience and/or at least 1-year multi-family, industrial or institutional Service Request experience.
• Must get approval from Community Manager prior to placing orders for major expenditures and unbudgeted items.
• Ampro meter
• Must be able to troubleshoot and repair HVAC equipment, plumbing systems, electronic systems, all major appliances, pool and spa equipment and other systems on community (gates, phone jacks, irrigation systems, etc.).
• Construction experience preferred.
• Certifications in boilers, plumbing, HVAC (basic and advanced), journeyman license, use of fire extinguisher and first aid preferred.
• Must have a valid driver’s license or means of immediate transportation to provide service calls.
• Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities and supervising employees.

Benefits

• Short-Term Disability
• Health Savings Account (offered for HDHP plan)
• 12 Paid Holidays (includes Birthday Holiday)
• Dental Insurance
• Long-Term Disability
• Group Life Insurance
• Sewer machine
• Flexible Spending Account (FSA)
• Vision Insurance
• Dental insurance
• 401k Retirement plan
• Competitive salary
• Up to 130 hours of PTO
• HDHP Health Insurance Plan
• PPO Health Insurance Plan
• Employee Assistance Program (EAP)
• 401(k) matching

Training + Development

Interview process

Visa Sponsorship

Security clearance