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Mckinstry

Senior Technology Helpdesk Technician

Company logo
Mckinstry
Providing sustainable building solutions through integrated services in design, construction, and operations.
Provides technical support and mentorship as a Senior Technology Helpdesk Technician, including deployment systems, problem resolution, collaboration, and communication.
20d ago
$25 - $41
Expert & Leadership (13+ years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Seattle, WA
Office Full-Time
Company Size
3,000 Employees
Service Specialisms
Engineering
Construction Services
Project Management
Design
Technical Services
Consulting
Architecture
Turnkey
Sector Specialisms
Construction
Consulting
Energy
Facility Services
Buildings
Commercial
Industrial
Role
What you would be doing
tech support
network troubleshooting
system maintenance
tech research
customer service
app support
  • Communicate with and coordinate McKinstry internal resources to meet project deliverables.
  • Performs the duties of a Technology Helpdesk Technician.
  • Provide excellent customer service and develops strong internal customer partnerships with key internal clients.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Responsible for researching and recommending new technology for the company.
  • Work with the Technology Manager to build a cohesive and supportive work environment.
  • Provide training for new technicians.
  • Act as steward of McKinstry culture and policies and procedures.
  • Mentor and provide assistance to team members.
  • Troubleshoot general network connections.
  • Occasional inspection of cables in floors and ceilings.
  • Develops and maintains systems for software and hardware deployment and processes for the Technology Helpdesk and IT Infrastructure teams.
  • Responds to tier 2 or higher tickets efficiently and keeps technology helpdesk and management updated on the problem resolution.
  • Develop and document processes for other Technicians to follow.
  • Responsible for communication and sharing of information and best practices across team members.
  • Provides support and assistance to McKinstry employees.
  • Work collaboratively with other departments in McKinstry.
  • Communicate with McKinstry clients as needed to achieve shared business objectives.
  • Helps gather client insight to drive process improvements.
  • Responsible for supporting the day-to-day fulfillment of Technology Helpdesk Technicians work orders.
  • Act as point of escalation for the Technology Helpdesk Technicians.
  • Support over 100 enterprise and client applications.
What you bring
microsoft os
microsoft office
tech support
troubleshooting
lead experience
a+ cert
  • Two (2) years lead or supervisory experience preferred.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
  • Experience in troubleshooting and repairing PCs, tablets, peripheral devices, laptop computers and other mobile platforms required.
  • Advanced knowledge of Microsoft Operating Systems required.
  • High school education or equivalent or equivalent work experience required.
  • On-call availability required (1 week, every couple of months).
  • Working knowledge of Windows Software Updater Services preferred.
  • Four to Six (4-6) years technical support experience preferred.
  • Familiarity with Server Administration and Networking preferred.
  • Must have demonstrated proficiency for all the responsibilities of a Technology Helpdesk Technician.
  • Ability to use basic networking troubleshooting tools (ping, tracert, nslookup) required.
  • Working knowledge of Windows Deployment Services preferred.
  • Advanced knowledge of Microsoft Office Suite - Word, Excel, PowerPoint and Outlook required.
  • A+ certification or equivalent required such as: CompTia: Network +, Security +, Microsoft certs focused on O365 and Windows OS support, ITIL Foundation.
Benefits
  • Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums
  • Family formation benefits, including adoption and IVF assistance
  • Learning and advancement opportunities via McKinstry University
  • Paid time off and holidays
  • McKinstry Moves onsite gyms or reimbursement for remote workers
  • Competitive pay
  • Up to 16 weeks paid parental leave
  • Pet insurance
  • Commuter benefits
  • “Building Good” paid community service time
  • Transgender inclusive benefits
  • 401(k) with employer match and profit-sharing plan
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
  • applicants must possess current us work authorization and do not require employer-sponsored visa support
Security clearance
  • pre-employment drug and alcohol test
  • compliance with immigration reform and control act
  • confidentiality agreement
  • background and reference checks
Company
Overview
1960 Founded
Year Established
marks the beginning of the company's journey as a small mechanical contracting firm.
  • specializes in delivering integrated solutions for the entire lifecycle of buildings, from design to operation.
  • operates across diverse industries, providing services such as mechanical, electrical, plumbing, and renewable energy solutions.
  • notable projects include large-scale energy efficiency programs, renewable energy installations, and smart building technologies.
  • focuses on innovation, leveraging technology to optimize energy performance, reduce costs, and improve sustainability.
  • reputation for transforming the built environment by offering high-performance solutions tailored to client needs.
Culture + Values
  • No official culture or values statements found on provided sources
  • Prioritize measurable outcomes
  • Emphasize innovation
  • Commit to accountability
Environment + Sustainability
50% Reduction
GHG Emissions Target
Aiming to reduce greenhouse gas emissions by half by 2025.
2030 Net-Zero
Carbon Target
Targeting net-zero carbon emissions by 2030.
20% Below Baseline
Emission Reduction
Achieved a 20% reduction in emissions below the 2019 baseline in 2023.
78% Energy Saving
Facility Efficiency
Spokane Catalyst building uses 78% less energy than typical peers.
  • Joined CLF’s MEP 2040 Challenge to target zero operational carbon by 2030 and zero embodied carbon by 2040.
  • Fleet electrification initiatives include 4 electric vehicles in 2022 and plans for more electric vehicles per quarter.
  • Employee commuting initiatives include a 'Last-Mile' ride-share program reducing emissions significantly.
  • Client impact projects include solar and LED retrofits in schools, saving millions and reducing water usage.
  • Philanthropic commitments include $1 million by 2025 to climate-focused organizations.
  • Facilities include an all-electric manufacturing center with EV charging capabilities.
  • Client impact projects involve solar gardens and heat-recovery systems benefiting educational and life-science facilities.
Inclusion & Diversity
  • No DEI content found on provided sources.
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