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Senior Technology Helpdesk Technician
Mckinstry
Providing sustainable building solutions through integrated services in design, construction, and operations.
Provides technical support and mentorship as a Senior Technology Helpdesk Technician, including deployment systems, problem resolution, collaboration, and communication.
Communicate with and coordinate McKinstry internal resources to meet project deliverables.
Performs the duties of a Technology Helpdesk Technician.
Provide excellent customer service and develops strong internal customer partnerships with key internal clients.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Responsible for researching and recommending new technology for the company.
Work with the Technology Manager to build a cohesive and supportive work environment.
Provide training for new technicians.
Act as steward of McKinstry culture and policies and procedures.
Mentor and provide assistance to team members.
Troubleshoot general network connections.
Occasional inspection of cables in floors and ceilings.
Develops and maintains systems for software and hardware deployment and processes for the Technology Helpdesk and IT Infrastructure teams.
Responds to tier 2 or higher tickets efficiently and keeps technology helpdesk and management updated on the problem resolution.
Develop and document processes for other Technicians to follow.
Responsible for communication and sharing of information and best practices across team members.
Provides support and assistance to McKinstry employees.
Work collaboratively with other departments in McKinstry.
Communicate with McKinstry clients as needed to achieve shared business objectives.
Helps gather client insight to drive process improvements.
Responsible for supporting the day-to-day fulfillment of Technology Helpdesk Technicians work orders.
Act as point of escalation for the Technology Helpdesk Technicians.
Support over 100 enterprise and client applications.
What you bring
microsoft os
microsoft office
tech support
troubleshooting
lead experience
a+ cert
Two (2) years lead or supervisory experience preferred.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Experience in troubleshooting and repairing PCs, tablets, peripheral devices, laptop computers and other mobile platforms required.
Advanced knowledge of Microsoft Operating Systems required.
High school education or equivalent or equivalent work experience required.
On-call availability required (1 week, every couple of months).
Working knowledge of Windows Software Updater Services preferred.
Four to Six (4-6) years technical support experience preferred.
Familiarity with Server Administration and Networking preferred.
Must have demonstrated proficiency for all the responsibilities of a Technology Helpdesk Technician.
Ability to use basic networking troubleshooting tools (ping, tracert, nslookup) required.
Working knowledge of Windows Deployment Services preferred.
Advanced knowledge of Microsoft Office Suite - Word, Excel, PowerPoint and Outlook required.
A+ certification or equivalent required such as: CompTia: Network +, Security +, Microsoft certs focused on O365 and Windows OS support, ITIL Foundation.
Benefits
Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums
Family formation benefits, including adoption and IVF assistance
Learning and advancement opportunities via McKinstry University
Paid time off and holidays
McKinstry Moves onsite gyms or reimbursement for remote workers
Competitive pay
Up to 16 weeks paid parental leave
Pet insurance
Commuter benefits
“Building Good” paid community service time
Transgender inclusive benefits
401(k) with employer match and profit-sharing plan
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
applicants must possess current us work authorization and do not require employer-sponsored visa support
Security clearance
pre-employment drug and alcohol test
compliance with immigration reform and control act
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