Work Management Specialist I OR Work Management Specialist II

Description

• Assists in resolving errors and prepares for close-out of construction work orders in work management system
• Supports Human Performance safety culture through active participation in safety meetings
• Responsible for bargaining unit payroll
• Supports changing work environments, processes, and policies
• Uses software applications to prepare correspondence, reports, & presentations
• Monitors various reports to ensure process adherence to achieve customer-related goals
• Collaborates with other work groups to ensure desired customer experience
• Facilitates communication between internal and external customers
• Prepares for and provides emergency restoration support as needed
• Follows ergonomics and office safety guidelines
• Provides feedback to supervision for coaching opportunities
• Ensures work is scheduled and executed timely
• Creates appropriate work order to complete follow-up work
• Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
• Reports job status details to operation center personnel and others as requested
• Supports the Delivery Operations reliability programs or processes using appropriate work management applications
• Develops skill set to report units of property to asset accounting accurately
• Assists in reconciling work order materials, labor, and equipment to represent actual field construction
• Provides reports to Operations Leadership regarding bargaining unit employees
• Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
• Supports corporate initiatives

Requirements

• Knowledge of MAXIMO software applications
• Research, root cause analysis and ownership of resolution of customer issues
• Ability to manage multiple competing priorities
• Knowledge of local ordinances, permits, and inspections
• Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
• Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
• Possesses effective written and verbal communication and interpersonal skills
• Professional and courteous in all contacts
• Demonstrates a commitment to continuous learning and development
• High school diploma/GED AND one (1) year minimum required related work experience
• Collaborates effectively in a team environment & works independently in resolving problems
• Ability to provide extended in-person emergency response support during storm restoration efforts
• Proficient in Microsoft Office software
• Detail oriented
• Ability to provide backup support for multiple work functions
• Ability to multi-task & prioritize work effectively
• Knowledgeable of delivery operations processes and work management and related computer applications
• Able to provide Operations Center Administrative support
• Knowledge of SAP software applications
• High school diploma/GED
• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Demonstrates excellent customer skills

Benefits

• Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.

Training + Development

Interview process

Visa Sponsorship

Security clearance