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Control Room Supervisor
mitie cleaning & hygiene services
Supervises security control room operations, staff, and systems at a mixed‑use building.
2d ago
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
London, England, United Kingdom
Onsite
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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sectorSpecialismFormat2
Role
What you would be doing
invoice processing
shift scheduling
system monitoring
cctv investigation
everbridge admin
incident command
- Assist SOM with all financial related tasks, i.e creating invoices & requesting PO's.
- Pro-actively manage WP+ to ensure that where vacancies occur for current and upcoming duties that staff are contacted to support the contract as required.
- Responsible for ensuring all security staff certification, licensing and training is up to date. To include SIA license renewals.
- Out of hours support for the team – provide guidance and advise on incidents.
- Responsible for completing monthly & quarterly presentations, including the gathering and collating of all data for presentation.
- Support the Security Front of House to flex resources as the business need requires to ensure the success of the contract.
- Be responsible for and to assist the SOM in all HR matters, such as investigations, disciplinaries and misconduct matters.
- Identify where processes or procedures are not working or need to be adjusted to ensure that procedures remain current and operationally sound.
- Assist the SOM with creation and implementation of all new training plans, focusing on staff development & growth.
- Ensure all staff in the SCR operate in line with the relevant procedures and are regularly tested on those procedures and processes.
- Ensure the control room manual is kept up to date.
- Ensure that all officers assigned tasks are monitored and checked for compliance.
- Complete daily reconcilliations for entire team, ensuring all staff a paid correctly.
- Be fully conversant with Everbridge, be main admin for REM account and ensure all users / systems are operating correctly.
- Ensure that all keys held within the SCR are correctly signed in and out for audit purposes.
- Ensure all staff know and understand the fire evacuation policies.
- Responsible for scheduling of all three contracts, ensuring trained staff are allocated into all vacant shifts in advance.
- Carry out daily verification checks to ensure all control room systems are fully operational and where they are not, initiate corrective action.
- Ensure all personnel that work in SCR are adequately trained on all systems in use.
- Undertake role of incident commander in all incidents on site, confident leadership required to ensure that all incidents are handled effectively and the team have clear guidance.
- Ensure pro-active use of CCTV by the Controllers to monitor public spaces for suspicious activity and behavior.
- Oversee all staff booking on and off duty and ensure that they are well presented and are in possession of all relevant equipment and licenses to undertake the role.
- Assist the Security Operations Manager with the administration of Lost & Found Property.
- Assist SOM in all recruitment, to include screening CV's, interviewing and the onboarding process.
- Ensure the contract is staffed with fully trained personel at all times, to include out of hours. Answering emails & phone calls on evenings and weekend, assisting Mitie control and SOM with covering blow outs.
- Complete random & scheduled spot checks on entire team to ensure that uniform and appearance is of a high standard at all times.
- Report directly to the Security Operations Manager.
- Report any system issues to the Security Operations Manager.
- For new starters to the contract, support the Security Operations Manager to ensure that they are given the correct training and support across all positions to meet the training plan.
- Undertake investigations on the direction of the Security Operations Manager utilizing CCTV in accordance with VerifyCCTV Policy. Ensure all investigations are documented effectively, to include Quooda reports, evidence handling and client updates.
- Ensure Daily Occurrence Book (DOB) is accurately maintained during full duration of the shift.
- Ensure that the BMS is monitored at all times.
- Operate and monitor all SCR systems.
- Assist SOM in reviewing and updating all Assignment instructions, SOP's, emergency procedures and risk assessments.
What you bring
fire control
scr
sops
risk assessment
emergency procedures
policy compliance
- Be familiar with the Fire Control Centre (SCR) activities.
- Be fully conversant and comply with Assignment Instructions, SOPs, Risk Assessment and Emergency Procedures in accordance with REM and Mitie Policy and procedures.
- Annual leave management for entire team.
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Interview process
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Company
Overview
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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