CRM Analyst

Description

Reporting to the Managing Director of Found and supporting the Sales and Marketing function within FEC, the CRM Analyst will play a key role in streamlining and enhancing our sales, leasing and operations. Working closely with the Found team and Sales and Marketing, the successful candidate will be a pro at ensuring alignment with company objectives and help drive operational efficiency.

Responsibilities will include leading improvements to the sales process, managing and optimising the HubSpot CRM system, and leveraging data analytics to boost performance and uncover key customer insights. You'll keep a close eye on the pipeline, champion collaboration across teams, and support sustainable growth along the way.

• Support cross-functional teams with the rollout of new system functionality, ensuring clear requirements and best-practice usage.
• Maintain accurate and high-quality data across CRM platforms to enable effective forecasting and informed business decisions.
• Generate reports and dashboards to support leasing, sales, marketing, customer service, and operational teams with visibility of sales and revenue performance.
• Identify workflow inefficiencies and implement process improvements to enhance productivity.
• Collaborate with external system development teams (including HubSpot, Qube, and Dwellant) to resolve issues and enhance system capabilities.
• Develop and maintain system reports and configurations in line with business requirements.
• Assess and implement opportunities for system integration to streamline operations and improve data flow.
• Contribute to continuous improvement projects, exploring ways to optimise or automate processes across CRM systems.
• Analyse customer data to identify trends, behaviours, and opportunities that support strategic decision making.
• Provide training, guidance, and documentation on system usage to ensure teams operate confidently and efficiently.
• Ensure CRM data management practices align with regulatory and legislative standards (including GDPR).

Requirements

You'll also get stuck into a variety of systems across the business, including Qube (MRI), Dwellant and others.

• Experience in automating workflow processes.
• High attention to detail
• Demonstrable experience of CRM system maintenance and CRM workflow configuration (e.g. HubSpot, Salesforce)
• Strong analytical skills
• Experience in building out detailed reports and dashboards, utilising BI tools and/or advanced Excel skills.
• Knowledge of the property leasing and sales pipeline, processes and forecasting.
• Strong communication and stakeholder management skills.

Benefits

• Discretionary annual bonus
• Voluntary benefits including gym membership discounts and cycle to work
• Life Assurance
• Company Pension Scheme
• 24 days annual leave + bank holidays
• Competitive salary

Training + Development

Interview process

Visa Sponsorship

Security clearance