Catering Manager

Description

• Build a dynamic catering team and ensure new team members are on-boarded and trained for success
• Ensure the team complies with all ServSafe and HACCP programs and principles
• Create measurable success targets for the team along with a path to achieve them
• Sets standards and accountability measures around sanitation for the operation while working with other unit leaders to immediately correct deficiencies
• Collaborates throughout the client organization with individuals who play a role in the success of the catering department
• Coordinates with clients regarding inquiries for hosting high end or large/ custom events
• Develops and manages all aspects of the catering budgets; reviews financial reports and takes corrective actions as appropriate to ensure budget goals are met
• Develop and execute strategies to achieve catering revenue forecasts
• Creates and builds positive and productive relationships
• Lead the department to follow all workplace and food safety rules to actively prevent accidents
• Develop team members into high performing individuals by providing constructive feedback and the opportunity to engage in a personal development plan
• Responsible for all catering team members and functions including the smooth execution of the Catering Standard Operating Procedures
• Leads in the coordination, execution, and measurement of client specific initiatives
• Interfaces with vendors and key service users within client organizations
• Ensure accurate reporting of all catering related revenue, expenses, and receivables
• Coordinate activities with other internal departments. Participates in/leads management team meetings
• Builds professional relationships with key site service users to instill confidence and build organizational trust

Requirements

• Knowledge of principles and processes for providing customer service; up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Come to work properly dressed according to the dress code
• Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
• Experience managing other managers including culinary leaders
• Can calmly and effectively adapt to constructive feedback in high-stress environments
• Is able to communicate up, down and across the organization to ensure success
• Must be able to lift a minimum of 25lbs.
• Prolonged periods of walking or standing
• ServSafe Manager certification
• Deliver consistent quality in planning and execution of VIP and complex events
• Uses a systematic approach to problem-solving
• Employee must be able to work under pressure and time deadlines during peak periods
• Experience in financial analysis, planning, budgeting, and marketing
• Bachelor's degree in Communications, Hospitality, Food Service Management, or similar ideal
• Demonstrates experience using basic computer software, previous knowledge of CaterTrax or a similar catering software and Google Suite a plus
• Previous P&L accountability or contract-managed service experience is desirable
• Hotel multi-unit catering experience preferred
• Well organized with outstanding coordination and multitasking ability
• Demonstrates strong interpersonal skills
• Can effectively communicate and relate to all levels within and outside the organization
• Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
• Excellent verbal and written communication skills
• 3+ years of work experience in a similar role (e.g., Catering Supervisor or Catering Manager)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance